Loyalty Manager

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City of London / £400 - £450 day

INFO

Salary
SALARY:

£400 - £450

Location

LOCATION

City of London

Job Type
JOB TYPE

Contract

Loyalty Proposition Manager - 12 Month Contract
Location: Hybrid (2-3 days a week in South West London) + occasional international travel
Day Rate: £400-£450 per day (Outside IR35)
Contract Length: 12 months
Start Date: ASAP

We're partnering exclusively with a leading international retail group to recruit a Loyalty Proposition Manager on a 12 month contract. This newly created role has been driven by ambitious strategic growth plans and offers the chance to help shape the future of loyalty across a diverse European brand portfolio.

The Opportunity

Working as part of a high-performing Centre of Excellence, you'll support the development of loyalty strategies across a portfolio of brands - with immediate focus on two in particular. The role is strategic and proposition-focused - not about CRM execution or campaign delivery.

You'll collaborate closely with existing loyalty team members (including a Loyalty Manager and Loyalty Specialist).

Key Responsibilities

  • Develop and evolve loyalty strategies and customer propositions across key brands, both digitally and in-store.

  • Take ownership of end-to-end customer journeys across channels, identifying opportunities for improvement and innovation.

  • Partner with group tech, data, commercial and brand teams to roll out strategies and ensure cohesive delivery.

  • Support a 3-6 month test-and-learn initiative to build a proof of concept for the two brands focusing on both online and offline scalability.

  • Shape the longer term loyalty roadmap for the business based on customer insight and performance data.

  • Stay ahead of loyalty trends, including tiered, point-based and subscription models.

  • Operate in a consultative capacity within a Centre of Excellence model - influencing local market teams.

Who We're Looking For

  • Strong experience in loyalty proposition development.

  • Experience working across both digital and in store loyalty propositions.

  • Confident communicator with excellent stakeholder skills.

  • Previous experience working within or alongside European markets is a strong advantage.

  • Knowledge of loyalty mechanics including tier-based models or subscriptions is a plus.

CONTACT

Kitty Herlihy

Principal Recruitment Consultant

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