CX Researcher/Senior Research Exec
London / £300 - £350 day
INFO
£300 - £350
LOCATION
London
Contract
Contract Role: Customer Insights Researcher
Join one of the world's largest and most influential media publishers
Day Rate - 300-350
Ir35 - Outside
Location - Hybrid/Remote
Duration - 4 Months
We're seeking a Customer Insights Researcher to lead the development and delivery of a global CSAT (Customer Satisfaction) programme for one of the most iconic media brands in the world. This is a high-impact contract role where you'll shape how millions of readers experience our products across multiple markets.
About the Role
As part of the central Insights function, you will be responsible for building and rolling out a scalable, legally compliant CSAT programme across key international markets. You'll work cross-functionally with product, legal, and local market teams, and deliver actionable insights to senior stakeholders.
Key Deliverables:
CSAT Programme Framework: Develop a fully scoped and documented CSAT programme that supports ongoing customer experience measurement.
Global Survey Rollout: Deploy a live CSAT survey in at least three international markets (excluding the UK).
Legal-Compliant Panel Workflow: Define and test an opt-in workflow with confirmed legal compliance.
Actionable Insights: Conduct at least one full cycle of feedback analysis and present recommendations to senior stakeholders.
Handover Enablement: Create a playbook or guide to support internal teams after the end of your term.
Ongoing Communication: Provide weekly updates to the Director of Insight and deliver market-specific updates as needed.
✅ You'll Bring:
Experience in customer or user research, ideally within media, publishing, or digital products
Expertise in CSAT, NPS, or CX measurement frameworks
Familiarity with research compliance, GDPR, and opt-in workflows
Strong analytical skills and the ability to turn data into clear, actionable insights
Excellent communication skills and stakeholder engagement experience
Comfortable working independently in a fast-paced, global environment
CONTACT
James Lipscombe
Recruitment Consultant
SIMILAR
JOB RESULTS
Associate Research Director
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I’m working with a global boutique insights agency that’s hiring a Qualitative Associate Research Director for their NYC office. This is a fantastic opportunity to join a highly regarded team working on cutting-edge projects across Big Tech and FMCG clients.
What you’ll be doing:
Leading and moderating focus groups, in-depth interviews, and ethnographic research
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What they’re looking for:
A qualitative specialist with strong hands-on research experience
Expertise in a mix of methods – particularly groups, IDIs, and ethnography
Someone who can confidently lead projects and deliver impactful insights
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$150,000 base salary
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If this sounds like you, please get in touch – send your resume to
Associate Director – Qualitative Research
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To Apply for this Job Click Here
Associate Director – Qualitative Research
Boutique Insight Consultancy | New York | $130,000 to $150,000 + Bonus
An independent insight consultancy is seeking an experienced Associate Director to join its expanding New York office. This is a hands-on, senior role suited to someone who thrives in a fast-paced, client-facing environment and enjoys delivering strategic qualitative research with commercial impact.
THE BUSINESS
With offices in New York, London, and Los Angeles, this consultancy combines strong qualitative expertise with integrated quantitative capabilities. The New York office leads on qualitative research and is home to a collaborative team of insight specialists delivering high-value work across technology, media, financial services, and consumer goods sectors.
THE ROLE
As Associate Director, you will lead projects from design through to delivery, owning insight generation and strategic storytelling. You will work directly with clients as their main point of contact, manage high-value accounts, and help shape broader commercial solutions in partnership with the leadership team.
Key responsibilities include:
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Leading qualitative research projects using a range of methodologies including focus groups, depth interviews, and ethnography
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Acting as the main day-to-day contact for clients across multiple sectors
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Translating insight into clear, compelling strategies and commercial recommendations
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Managing proposals, RFP responses, and supporting account development
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Contributing to propositions across segmentation, audience understanding, communications testing, and brand strategy
YOUR PROFILE
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5 to 7+ years of experience in qualitative research, preferably in an agency environment
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Proven expertise in delivering strategic, insight-led projects
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Strong client management skills with commercial acumen
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Skilled at turning complex findings into clear, engaging narratives
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Confident working within a small, agile team structure
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Suitable for Senior Research Managers ready to step up or Directors seeking a new challenge
APPLY
If you are looking for a senior role where insight drives action and client impact is front and center, this could be the right fit.
To Apply for this Job Click Here
Head of Compliance – Lending
London
£100000 - £120000
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To Apply for this Job Click Here
HEAD OF COMPLIANCE
£100-120,000 DEPENDING ON EXPERIENCE
REMOTE WITHIN UK
THE COMPANY
This is an exceptional opportunity to join a well-funded fintech startup at a pivotal moment in its journey. With backing from respected investors and a founding team experienced in launching and scaling high-growth ventures, the business is now entering a key build phase.
THE ROLE
- Take ownership of the credit compliance framework, driving high standards across affordability, creditworthiness, collections, and forbearance.
- Be the go-to strategic advisor for product and credit teams
- Shape the narrative by reviewing and approving all credit-related communications, terms, and policies to ensure they meet (and exceed) regulatory expectations.
- Lead the charge on compliance across the entire credit lifecycle-designing and executing robust monitoring plans that keep lending practices sharp and compliant.
YOUR SKILLS AND EXPERIENCE:
- At least 7 years’ experience within compliance within Banking or FinTech is essential
- Strong knowledge of UK credit regulation, including CONC, SMCR and Consumer Duty
- Good experience working with regulatory bosies including the FCA and FOS
- Prior SMF16 responsibility is highly desirable
SALARY AND BENEFITS
- Base salary from £100-12,000 depending on experience
- Company pension scheme
- Private medical care
HOW TO APPLY
Please register your interest by sending your CV to Rosie Walsh through the ‘Apply’ link
To Apply for this Job Click Here
Principal Data Engineer
Leeds
£75000 - £81000
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PermanentLeeds, West Yorkshire
To Apply for this Job Click Here
Principal Data Engineer – hyrbid (Leeds) – £70k-£80k
Are you an experienced Azure Data Engineer looking to make an impact in an established financial insitution. We are seeking a hands-on professional to join a high-performing team tasked with building and enhancing a modern Azure data platform, with an expertise in Databricks.
About the Role:
In this role, you will play a key part in developing ETL pipelines, optimizing data integration processes, and supporting data-driven decision-making across the business. You’ll collaborate with stakeholders to understand data requirements, contribute to architectural decisions, and support the migration of reporting services to Azure.
Key Responsibilities:
- Design, build, and maintain ETL pipelines using Azure Data Factory, Azure Data Lake, Synapse, and Databricks.
- Design and build a greenfield Azure data platform to support business-critical data needs.
- Collaborate with stakeholders across the organization to gather and define data requirements.
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- Evaluate and validate design decisions to ensure optimal data architecture.
- Work closely with marketing and insights teams to provide actionable data outputs.
- Opportunity to transition into a leadership role, supporting the development of junior team members.
Key Skills & Experience:
- 5+ years of experience in Azure (ADF, Data Lake, Synapse).
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- Knowledge of modern data warehousing techniques.
- Ability to work effectively in both Waterfall and Agile environments.
- Excellent communication skills for stakeholder engagement.
If you’re passionate about data engineering, eager to expand your Azure expertise, and excited to be part of a collaborative and growing team, we’d love to hear from you!
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