CRM and Retention Manager

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London / £45000 - £60000 annum

INFO

Salary
SALARY:

£45000 - £60000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

CRM & Retention Manager - £45,000-£60,000 + Equity | 75% Remote (UK)

Join a fast-growing subscription ecommerce brand as their first in-house CRM hire. You'll take ownership of retention strategy across email and WhatsApp, building on strong foundations set by their CRM agency. This is a hands-on role where you'll analyse subscriber behaviour, optimise customer journeys, lead loyalty initiatives, and drive long-term retention.

What You'll Do:

  • Own CRM & retention strategy across email and WhatsApp

  • Analyse subscriber data to optimise retention and upsell flows

  • Collaborate with the CRM agency while gradually taking full in-house ownership

  • Build loyalty and rewards programmes, A/B tests, and segmentation strategies

  • Support rollout of new subscription experiences

About You:

  • Few years experience in CRM, retention, or lifecycle marketing

  • Experience with Klaviyo; subscriptions or ecommerce a strong plus

  • Data-literate, commercially minded, and proactive

  • Excited by a fast-growing, early-stage environment with equity & long-term progression

Location & Working Style:

  • 75% remote UK; occasional team trips

  • London-based helpful but not essential

Salary & Package:

  • Up to £60,000 plus benefits

  • Equity for all new starters

Find out more and apply via the link below.

CONTACT

Jordan Victor

Client Consultant

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