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Senior CRM Performance Manager

Location: Hybrid – 2 days/week in Leicester

Salary: Up to £80,000 + 5% bonus

The Company

A high-growth consumer membership business offering exclusive offers and experiences to key workers across the UK and beyond. With over 4 million active members and 15,000+ brand partnerships across retail, entertainment, and travel, this business is scaling its CRM capabilities to deliver greater personalisation, engagement, and performance across its customer base. The Senior CRM Performance Manager will sit within the Lifecycle CRM team, owning tactical CRM performance delivery and working closely with commercial, trading, and partnerships teams to align on strategic goals.

The Role

This is a strategic and hands-on CRM role leading the performance arm of the lifecycle CRM function. You’ll represent CRM in daily and weekly trading meetings, feed campaign performance into commercial strategy, and shape tactical execution. With line management responsibilities and close collaboration with stakeholders across trading, commercial, and partnerships, you’ll have ownership over CRM-led growth and engagement initiatives.

Key Responsibilities

• Own CRM performance reporting, KPIs, and tactical campaign impact for lifecycle initiatives.
• Represent CRM at key commercial and trading meetings, aligning offer-led CRM comms with wider business goals.
• Develop and iterate a test-and-learn framework across lifecycle and trading comms to optimise engagement and conversion.
• Use behavioural, product, and commercial data to improve segmentation and personalisation.
• Plan, execute and measure CRM campaigns (email, push) across multiple product lines and customer cohorts.
• Lead and mentor a team of 3 CRM Executives and Analysts.
• Partner with analytics and data engineering teams to ensure campaign measurement is robust and scalable.
• Continuously improve lifecycle campaign performance – focusing on offer engagement, CTR, and ROI.

Skills & Experience

Essential:

• Strong experience in CRM/lifecycle marketing roles, ideally within fast-paced consumer or membership-based businesses.
• Proven track record of improving CRM campaign performance across email and push channels.
• Comfortable owning reporting, insight, and test design – strong Excel/Google Sheets skills essential.
• Excellent stakeholder management and ability to influence cross-functional teams.
• Experience in line management or mentoring CRM team members.
• Strong understanding of customer segmentation, engagement metrics, and campaign planning.

Desirable:

• Hands-on experience with CRM platforms such as Braze, Salesforce, or Iterable.
• Familiarity with HTML or Liquid templating for email customisation.
• Exposure to subscription-based or loyalty programme environments.
• Prior experience working closely with data/analytics teams on CRM measurement.

Interview Process

• 1st Stage: Introductory screen with Talent (Background & Motivation)
• 2nd Stage: Technical / Experience-Based Interview with Hiring Manager
• Final Stage: Task Presentation & Stakeholder Q&A

How to Apply

Send your CV to Mohammed Buhariwala at Harnham using the apply link on this page or reach out directly to discuss the role in more detail.

Keywords

CRM, Lifecycle Marketing, Customer Retention, Email Campaigns, Push Notifications, CRM Strategy, Trading Campaigns, Stakeholder Engagement, Marketing Automation, Braze, Segmentation, Loyalty, Retention, CRM Analytics, Hybrid, Leicester.

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Senior Adobe Enablement Lead

Up to £80,000

Hybrid – London

A great opportunity to join a leading web analytics consultancy as a Senior Adobe Enablement Lead

THE COMPANY

This company is looking for a Senior Enablement Lead to join their specialist Adobe team to lead on Adobe Analytics implementations for clients, with the aim of maximising client value return on data and technology.

THE ROLE

Ensure all client requirements are understood and met, defining requirements

Manage the delivery of tasks for clients including building implementation & deployment plans and managing the implementation process of Adobe Analytics

Management of client relationships

Supporting digital strategies for clients

YOUR SKILLS AND EXPERIENCE

Highly experienced in Adobe Analytics implementations

Experienced in managing client relationships

Excellent communication and time management skills

THE BENEFITS

Up to £78,000

Flexible hybrid working pattern

Opportunity to grow and develop your career

HOW TO APPLY

Please register your interest by sending your CV to Jordan Victor via the Apply link on this page.

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Digital Marketing Manager – FS / Lending Focus
Nottingham (remote, 1x/month travel – expensed)
£50,000 – £65,000 (could go higher for the right person)
⏱️ Urgent Hire – 1 Week Turnaround
No sponsorship

We’re hiring for a growing digital lender backed by a major international investor – currently scaling their UK presence. With rapid growth plans and a full digital rebuild underway, they need a Digital Marketing Manager to own their performance marketing and CRM activity.

Reporting into the Head of Data & Analytics, you’ll be the go-to for Google Ads optimisation, CRM campaign delivery, A/B testing, SEO, and channel performance insight. You’ll also be a key voice in shaping the UK’s digital strategy alongside senior stakeholders – including investors.

✅ 5+ years in digital marketing
✅ Must have lending or banking experience (not insurance)
✅ Comfortable with FCA marketing guidelines (will be screened for this)
✅ Strong hands-on PPC experience, CRM/email/SMS campaigns
✅ Google Analytics (GA4), performance reporting
✅ Some mentoring/leadership exposure a big plus

Why join?

• Newly funded scale-up environment with serious growth plans

• Direct influence on strategy and spend

• More breadth and visibility than in larger FS environments

• Flexible working with minimal office requirement

• Involved in a full website revamp

CVs (with coversheet) to Rosie – interviews starting ASAP. Don’t miss this one!

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Job Title: Customer Digital Analyst

Location: WFH 3x a week (Office for remaining 2 days)
Salary: £45k + £3k on-target bonus
No sponsorship available

Company Overview:
Join one of the largest global health & beauty retailers, with a strong presence in both Asia and Europe. The company operates a vast network of stores across multiple markets and is home to several well-known subsidiary brands.

Role Overview:
The Customer Digital Analyst role will focus on providing insights to drive the online customer journey, using your expertise in Google Analytics (GA4). Reporting directly to the Customer Digital Analytics Lead, you will work within a dynamic team that supports various business units across the company. This position requires an individual with a commercial mindset, strong technical skills in analytics tools, and the ability to deliver actionable insights to multiple stakeholders.

Key Responsibilities:

• Analyze the onsite customer journey and provide insights into website performance, sales, and transactions.
• Leverage GA4 for auditing, implementation, and reporting, becoming the go-to expert for the tool.
• Produce data visualizations using tools such as Power BI, Tableau, or Looker.
• Conduct A/B testing and offer recommendations to optimize digital experiences.
• Engage confidently with stakeholders, presenting findings and making strategic recommendations.
• Stay updated with trends in eCommerce and retail, understanding the dynamics of different markets and customer segments.

Essential Skills & Experience:

• GA4 Expertise: Strong experience in auditing, implementing, and analyzing GA4 data.
• Data Visualization: Proficient with tools like Power BI, Tableau, or Looker.
• A/B Testing: Knowledge of or experience with A/B testing and providing actionable insights.
• Stakeholder Engagement: Proven ability to engage with stakeholders, presenting insights and recommendations clearly.
• Curiosity & Commercial Mindset: Demonstrated curiosity about eCommerce, with a focus on business growth.

Desirable Skills & Experience:

• Experience working with retail or eCommerce industries.
• Familiarity with app analytics and digital channels.
• Technical experience in GA4, Data Visualisation and A/B testing

The Benefits:

• Up to £45,000 + benefits
• Hybrid
• London

How to Apply:

If interested in the role please send your CV to Jordan Victor via the Apply Link below

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SENIOR DIGITAL PRODUCT ANALYST

£55,000 – £65,000

LONDON – 4X A WEEK

*Please note, this company is unable to sponsor, and you must be a UK resident to apply*

THE COMPANY

Join a fast-growing analytics team within a leading retail group that owns a diverse portfolio of high-street and digital brands. The business has been rapidly expanding and investing in its data capabilities over the past 18 months. This role sits within the Product Analytics pillar of the team and focuses on measuring and optimising product performance across the group’s extensive brand portfolio. You’ll report to the Analytics Lead and work closely with stakeholders across the business to drive insight-led decision making.

THE ROLE

This company is looking for a Digital Product Analyst to join and help measure and optimise digital product performance. The ideal candidate will have strong experience in digital journey analysis, on-site tracking metrics, and tools like SQL/BigQuery and GA4 (or Adobe Analytics). This role requires hands-on product/on-site analytics experience, familiarity with A/B testing, and the ability to collaborate with the GTM implementation team. They’ve recently migrated to GCP, with the platform fully set up and operational. You will have 2 junior team members reporting into you.

SKILLS + EXPERIENCE

• Google Analytics 4 (open to Adobe Analytics profiles)
• SQL/BigQuery
• Web/Digital/Product Analytics experience – onsite customer journey analysis focus and metrics is key
• Ability to collaborate with the Digital Implementation team (Google Tag Manager)
• Exposure to AB testing

HOW TO APPLY

If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

To Apply for this Job Click Here

To Apply for this Job Click Here

DIGITAL PRODUCT ANALYST

£40,000 – £50,000

LONDON – 4X A WEEK

*Please note, this company is unable to sponsor, and you must be a UK resident to apply*

THE COMPANY

Join a fast-growing analytics team within a leading retail group that owns a diverse portfolio of high-street and digital brands. The business has been rapidly expanding and investing in its data capabilities over the past 18 months. This role sits within the Product Analytics pillar of the team and focuses on measuring and optimising product performance across the group’s extensive brand portfolio. You’ll report to the Analytics Lead and work closely with stakeholders across the business to drive insight-led decision making.

THE ROLE

This company is looking for a Digital Product Analyst to join and help measure and optimise digital product performance. The ideal candidate will have strong experience in digital journey analysis, on-site tracking metrics, and tools like SQL/BigQuery and GA4 (or Adobe Analytics). This role requires hands-on product/on-site analytics experience, familiarity with A/B testing, and the ability to collaborate with the GTM implementation team. They’ve recently migrated to GCP, with the platform fully set up and operational.

SKILLS + EXPERIENCE

• Google Analytics 4 (open to Adobe Analytics profiles)
• SQL/BigQuery
• Web/Digital/Product Analytics experience – onsite customer journey analysis focus and metrics is key
• Ability to collaborate with the Digital Implementation team (Google Tag Manager)
• Exposure to AB testing

HOW TO APPLY

If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

To Apply for this Job Click Here

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SENIOR DIGITAL ANALYTICS ENGINEER

£65,000 – £75,000

LONDON – 3X A WEEK

*Please note, this company is unable to sponsor, and you must be a UK resident to apply*

THE COMPANY

A leading British media organisation is home to some of the UK’s most recognised and influential news brands, spanning national newspapers, television, radio, and digital platforms. Its portfolio includes respected broadsheets known for in-depth journalism and political coverage, popular tabloids with a focus on entertainment and sport, and a growing television network delivering news and current affairs programming. The company also operates prominent radio stations and innovative digital services, offering a dynamic and fast-paced environment for media professionals.

THE ROLE

This company is looking for a skilled digital analytics specialist to lead the design and implementation of complex tracking solutions across web and mobile platforms. This role involves managing two junior team members, developing technical specifications for data layers, configuring tracking setups using Tag Management Systems, and ensuring accurate deployment and documentation. The ideal candidate will have advanced JavaScript experience, deep expertise in tag implementation (Tealium, GTM, or Adobe), and strong proficiency in data schemas, tracking pixels, and marketing technologies.

SKILLS + EXPERIENCE

• Expertise in Google Tag Manager, Tealium or Adobe Launch
• Advanced JavaScript skills – ideally writing JavaScript for a customised solution or product without Gen AI
• Strong stakeholder engagement

HOW TO APPLY

If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

To Apply for this Job Click Here

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DIGITAL/WEB SPECIALIST

£40,000 – £50,000

LONDON – HYBRID 4 DAYS A WEEK

*Please note, this company is unable to sponsor, and you must be a UK resident to apply*

THE COMPANY

The company owns a leading global group of premium private schools, known for its dynamic growth and commitment to excellence. With a strong presence across multiple countries, the group combines the development of new schools with the acquisition and integration of high-performing institutions. This creates a fast-paced, ambitious environment ideal for digital professionals looking to contribute to a world-class education network.

THE ROLE

The client has unified its school websites onto a single Drupal-based platform and is now entering a phase of optimisation and innovation. They’re looking for a Digital Specialist with a strong technical and analytical mindset to lead the platform’s ongoing evolution. This hands-on role blends web product ownership with expertise in CRO, SEO, UX, and AI automation, driving a user-focused, high-performance digital experience. It’s a strategic position suited to someone who thrives on data, experimentation, and delivering measurable results.

SKILLS + EXPERIENCE

• Proven experience managing large-scale web platforms (Drupal preferred)
• Strong technical capability and a data-first mindset
• Skilled in CRO testing and web performance analytics
• Deep understanding of SEO fundamentals and user behaviour
• Excellent communication skills – particularly in written English
• Experienced managing small teams and collaborating across functions
• Comfortable in a fast-paced, lean environment
• Experience with AI tools or automation is a bonus
• Outcome-driven, with the ability to translate insights into actions

HOW TO APPLY

If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

KEY TERMS

IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser, Tag Manager, Tag-manager, Tagging, Tag Management, Set Up Tags, Manage Tags, Manage Tagging, Managing Tags, Managing Tagging, Setting Up Tags, Analytics Tracking, Implement Tags, Implement Tagging, Tagging Implementation, Tag Implementation, Tracking Implementation, Analytics Implementation

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ANALYTICS DIRECTOR

£75,000 – £85,000

LONDON – 2X A WEEK

*Please note, this company is unable to sponsor, and you must be a UK resident to apply*

THE COMPANY

This mid-size Performance Marketing agency has global offices and works directly with some major clients in a range of sectors.

THE ROLE

This company is seeking a dynamic, all-rounder analytics leader who can blend strategy with hands-on execution. This role involves leading the data and analytics practice, collaborating with cross-functional teams to drive insights, and supporting clients in their data-driven decision-making. You’ll have a significant impact on both client strategy and internal capabilities, ensuring that the business stays ahead of industry trends. You will have 2 team members reporting into you.

SKILLS + EXPERIENCE

• Strong background in data science, measurement and attribution modelling
• Tech stack: Google Analytics (GA4), BigQuery/SQL, Google Tag Manager, Adobe Analytics, Salesforce
• Experience working closely with clients to define and implement data strategies
• Knowledge of MarTech tools and their integration into business strategies
• Ability to lead and inspire a growing data practice, ensuring it evolves with client needs

HOW TO APPLY

If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

To Apply for this Job Click Here

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DIGITAL ANALYST

£35,000 – £45,000

LONDON – 3 DAYS A WEEK

*Please note, this company is unable to sponsor, and you must be a UK resident to apply*

THE COMPANY

This health and beauty retailer is rapidly growing and is expanding in the Customer Digital Analytics team! This role is for someone roughly a year into their career, looking to become a Digital Ecommerce expert and learn from a really strong Digital team.

THE ROLE

You’ll analyse the onsite customer journey, provide key insights to the wider business, and identify new growth opportunities. Your role will involve tracking performance, segmenting customer audiences, and reporting on product categories, sales, and transactions. You’ll become a GA4 specialist, you’ll ensure accurate data tracking and deliver meaningful insights to drive business decisions.

SKILLS + EXPERIENCE

• Google Analytics 4 commercial experience
• ~1 year experience looking at web analytics metrics. This is for someone at the start in their career looking for the next step
• Strong stakeholder engagement, confident, having provided insights and recommendations
• Curious and commercial mindset
• Passion for Ecommerce/Digital analytics space

HOW TO APPLY

If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

KEY TERMS

IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser, Tag Manager, Tag-manager, Tagging, Tag Management, Set Up Tags, Manage Tags, Manage Tagging, Managing Tags, Managing Tagging, Setting Up Tags, Analytics Tracking, Implement Tags, Implement Tagging, Tagging Implementation, Tag Implementation, Tracking Implementation, Analytics Implementation

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Marketing Analytics Lead
Fully Remote in the UK
£75,000-£85,000

THE COMPANY

A fast-growing online marketplace, recently valued at $100M, is seeking a Marketing Analytics Lead to lead their marketing analytics function and drive the optimisation of cross-channel campaigns. You will be the go-to person within the business for all things marketing analytics, offering you great autonomy to shape the role in your vision and help to grow and develop the function moving forwards

THE ROLE

As the Marketing Analytics Lead, you’ll be responsible for all channel analysis & optimisation. If you’re a looking for a role where you’ll be the go-to person for all things marketing analytics related within a fast-growing organisation, this is the role for you! You will manage a team of 2 from the get-go with plans to expand this further in the near future

YOUR SKILLS AND EXPERIENCE

• Strong experience in the marketing analytics space

THE BENEFITS

• £75,000-£85,000 (dependent on experience)

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

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