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CRM MANAGER

CHESTER

UP TO £40,000

Do you believe variety is the spice of life? Do you want to have this cross into your role where no two days are the same? Passionate about nurturing junior team members to be the best they can be?
Have a read of this CRM Manager role!

THE COMPANY:

• This is a leading UK retail company that’s keen to best utilise their CRM systems and make the most across the customer journey.
• They provide a wide range of offerings to their customers, from coupons for savings to discounts at key times throughout the year.
• They are very fast-paced, trading by the hour and thus benefit from being on-site to work collaboratively and to respond to any changes at a moment’s notice.
• They’re now looking to have a new CRM Manager come in to help drive CRM best practice and nurture the junior CRM team.

WHAT WILL YOU GET TO DO?

You will be joining as a CRM Manager and direct line managing two CRM Executives. With no two days the same, you can expect plenty of variety, but in general, you will be:

• Creating and deploying effective customer campaigns across the omnichannel journey that help maximise revenue
• Understand the customer database, looking across customer acquisition, retention, engagement and churn
• Line managing two CRM Executives, helping to nurture their skills and oversee their development and growth
• Analysing campaigns to assess performance and success, applying what you learn to future campaigns and the marketing strategy

WHAT WE’RE LOOKING FOR IN YOU

You will be expected to have:

• Experience of at least mentoring and coaching to line manage in this role
• Previous CRM experience in an omnichannel setting, with particular strengths in email marketing
• Worked across core projects like customer segmentation, personalisation of campaigns, understanding the customer journey and different touch points
• A positive attitude and proactive work style, eager to get stuck in and take the initiative, showing the value of CRM to the business
• Salesforce experience would be preferred but open to other CRM systems

WHAT’S IN IT FOR YOU?

• Base salary up to £40,000
• Wider benefits package including pension, etc.
• Autonomy to make this role your own in an environment with no bureaucracy or red tape restricting your ideas!
• Opportunity to nurture junior CRM talent and positively impact colleagues, helping to support their growth and development
• Be empowered to make changes – the SLT wants to hear your ideas and suggestions, and they welcome the knowledge you could bring

HOW TO APPLY:

Please register your interest by sending your CV to Alanah Chambers via the Apply link on this page.

Please note:

• this role is only available to candidates with the existing full right to work in the UK, as the company is unable to provide sponsorship
• I am unable to respond to every applicant – if you do not hear from me in 7 days, please take it as you have been unsuccessful on this occasion

This role not the one for you? I have roles across Marketing & Customer Insight all over the north and midlands of England, so please get in touch with me to discuss other roles I’m covering to find your perfect next step!

Senior Analyst

Location: Orange County – open to remote

Salary: $130-140k base

Join this full service marketing agency that specializes in F2F marketing and sales campaigns as a Senior Analyst where you will lead analysis for multiple complex retail sales campaigns. This role requires excellent business analysis and operational skills, suiting somebody that loves to dig into the data and find growth opportunities.

KEY RESPONSIBILITIES – SENIOR ANALYST

• Take charge and orchestrate end-to-end analyses for intricate sales campaigns spanning multiple clients.
• Collaborate closely with clients to craft financial, sales, and operational targets that are laser-focused. Set KPIs that ignite ambition, and lead sales teams to surpass these targets through dynamic reporting and strategic analysis.
• Be the data miner extraordinaire! Uncover hidden opportunities for revenue growth and cost control. Dive deep into compensation structures and identify trends.
• Develop and deliver reports on Key Performance Indicators (KPIs) that support the sales executives
• Execute ad hoc analysis, provide quantitative data-driven recommendations
• Forge a partnership with the executive leadership team, providing them with regular updates on campaign performance
• Work independently to meet deadlines and show initiative by spearheading innovative projects.

SKILLS & QUALIFICATIONS

• A minimum of 5 years experience in an analytics position where you’re supporting multiple stakeholders and working with sales, operational, and finance data sets
• Bachelor’s degree in business, economics, finance or other related fields
• Expert Excel and Tableau skills are a must
• Salesforce experience is desirable
• Ability to break down complex analysis into easily digestible reports
• Entrepreneurial and ownership led mindset – you should be passionate about understanding how you can grow the bottom line through improving your campaign performance because of your curious and investigative approach to analysis
• Excellent communication skills and the ability to be client facing while interacting with C-Suite internally
• Great attention to detail and organizational skills

Senior Analyst, Operations Analytics

Location: Orange County – open to remote

Salary: $130-140k base

Join this full service marketing agency that specializes in F2F marketing and sales campaigns as a Senior Analyst where you will lead analysis for multiple complex retail sales campaigns. This role requires excellent business analysis and operational skills, suiting somebody that loves to dig into the data and find growth opportunities.

KEY RESPONSIBILITIES – SENIOR ANALYST, OPERATIONS ANALYTICS

• Take charge and orchestrate end-to-end analyses for intricate sales campaigns spanning multiple clients.
• Collaborate closely with clients to craft financial, sales, and operational targets that are laser-focused. Set KPIs that ignite ambition, and lead sales teams to surpass these targets through dynamic reporting and strategic analysis.
• Be the data miner extraordinaire! Uncover hidden opportunities for revenue growth and cost control. Dive deep into compensation structures and identify trends.
• Develop and deliver reports on Key Performance Indicators (KPIs) that support the sales executives
• Execute ad hoc analysis, provide quantitative data-driven recommendations
• Forge a partnership with the executive leadership team, providing them with regular updates on campaign performance
• Work independently to meet deadlines and show initiative by spearheading innovative projects.

SKILLS & QUALIFICATIONS

• A minimum of 5 years experience in an analytics position where you’re supporting multiple stakeholders and working with sales, operational, and finance data sets
• Bachelor’s degree in business, economics, finance or other related fields
• Expert Excel and Tableau skills are a must
• Salesforce experience is desirable
• Ability to break down complex analysis into easily digestible reports
• Entrepreneurial and ownership led mindset – you should be passionate about understanding how you can grow the bottom line through improving your campaign performance because of your curious and investigative approach to analysis
• Excellent communication skills and the ability to be client facing while interacting with C-Suite internally
• Great attention to detail and organizational skills

PRODUCT MARKETING MANAGER – PHARMA

UP TO £60,000

HYBRID – SW LONDON

THE COMPANY
This healthcare marketing agency works with some of the largest medical devices and pharma companies in the world! They are currently growing the business, and the Marketing team is receiving a lot of investment!

THE ROLE

As a Product Marketing Manager, you can expect to be involved in the following:

• Interacting regularly with clients and delivering marketing and customer engagement projects
• Ensure that projects are delivered on time, and in budget
• Leading on strategy for a lot of projects
• Host workshops for training meetings for the rest of the company
• Lead on insights reporting
• Working on market shaping and manging KOL’s

YOUR SKILLS AND EXPERIENCE

• Commercial experience in the healthcare/pharma industry is needed
• Experience working on large-scale projects is a plus
• Stakeholder management skills are ideal
• Management experience NOT required

BENEFITS

• Salary up to £60,000
• Hybrid working scheme
• Private medical cover

How to apply

Express your interest in this role by sending over your cv to Theo via the apply link on this page

MARKETING MANAGER – PHARMA

UP TO £60,000

HYBRID – SW LONDON

THE COMPANY
This healthcare marketing agency works with some of the largest medical devices and pharma companies in the world! They are currently growing the business, and the Marketing team is receiving a lot of investment!

THE ROLE

As a Marketing Manager, you can expect to be involved in the following:

• Interacting regularly with clients and delivering marketing and customer engagement projects
• Ensure that projects are delivered on time, and in budget
• Leading on strategy for a lot of projects
• Host workshops for training meetings for the rest of the company
• Lead on insights reporting

YOUR SKILLS AND EXPERIENCE

• Commercial experience in the healthcare/pharma industry is needed
• Experience working on large-scale projects is a plus
• Stakeholder management skills are ideal
• Management experience NOT required

BENEFITS

• Salary up to £60,000
• Hybrid working scheme
• Private medical cover

How to apply

Express your interest in this role by sending over your cv to Theo via the apply link on this page

RETENTION ANALYST

UP TO £65,000

LONDON

THE COMPANY

I am working with a leading name in the health and wellness industry, dedicated to providing high-quality dietary supplements that promote well-being and a healthier lifestyle. With a strong commitment to innovation and customer satisfaction, they have earned the trust of countless individuals seeking to improve their lives through their range of carefully formulated products.

THE ROLE

The successful Retention Analyst responsibilities will include:

• Analysis of customer retention, acquisition, churn, delving into reactivations of consumer
• Working across multiple channels e.g. email, campaign & SMS
• Utilise methods such as test & learn, as well as AB testing

YOUR SKILLS AND EXPERIENCE

The successful Retention Analyst will have the following skills and experience:

• Analytical Expertise: You possess a strong analytical mindset and are proficient in extracting insights from customer data. Your ability to interpret trends, patterns, and behaviours will guide effective decision-making
• CRM Strategy: You have experience developing and executing CRM strategies that encompass customer segmentation, targeted messaging, and lifecycle marketing, ultimately increasing customer retention and loyalty
• Data Proficiency: Proficiency in data manipulation, SQL, and data visualization tools (e.g., Tableau, Power BI)
• Technical Savviness: Familiarity with CRM systems (e.g., Salesforce, HubSpot) and email marketing platforms is advantageous. You can utilise these tools to create, automate, and track customer interactions
• Communication Skills: Strong written and verbal communication skills with the ability to translate complex data findings into actionable insights and present them to both technical and non-technical stakeholders

THE BENEFITS

The successful Retention Analyst will receive a salary of up to £65,000, plus an array of additional benefits.

HOW TO APPLY:

Please register your interest by sending your CV to Harry Mincer via the apply link below.

CRM & MARKETING TECHNOLOGY MANAGER (12-month FTC)

UP TO £60,000

HYBRID – LONDON

THE COMPANY

This global-leading food business has had a huge investment into Braze and their loyalty propositions!

THE ROLE

As a CRM & Martech Manager, you can expect to be involved in the following:

• Be the in-house expert for the marketing technology platforms including Braze, SessionM, and mParticle.
• Develop strategies to drive more personalised campaigns and effectively target new business and customer goals
• Work closely with various different stakeholders to drive solutions
• Deliver insights to ensure audiences are being targeted efficiently

YOUR SKILLS AND EXPERIENCE

• Experience in a similar role that is technically focused role, ideally using Braze.
• Understanding of segmentation required
• Experience utilising first-party data is a plus
• Having a commercial mindset is ideal

BENEFITS

• Salary up to £60,000
• Hybrid role
• Opportunity to work for a global brand

How to apply

Express your interest by sending your cv to Theo via the apply link on this page

CHEF DE PROJET BI
PARIS, ILE-DE-FRANCE
50-55K€
Télétravail – 1 jour par semaine (non négociable)

Cette entreprise spécialisée dans l’immobilier recherche un Chef de projet BI pour renforcer ses effectifs.

LE POSTE:

* Accompagner et évaluer les besoins en matière de données des divers départements et services au sein de l’organisation.
* Élaborer des documents de spécifications et effectuer des essais et des validations.
* Établir et maintenir des KPI ainsi que des dashboards pour les différents secteurs d’activité.
* Superviser la création automatique et la distribution des KPI et des tableaux de bord.
* Organiser et diriger des réunions avec les équipes de travail concernées.
* Contribuer à la mise en place de politiques de gestion des données et de processus de gestion des données.
* Coordonner et superviser les développements réalisés par les équipes techniques internes et les fournisseurs de services.
* Effectuer de la veille technologique.

VOTRE PROFIL:

• Formation Ingénieur ou équivalent niveau BAC+5
• Minimum 3 ans d’expérience post diplôme sur un poste similaire
• Parfaite maitrise de l’outil QlikSense
• Vous savez effectuer des requêtes sur des API REST
• Maitrise de SQL

Postulez ici ou en envoyant votre CV a

SITE MANAGER – SWEDISH MARKET
PARIS, FRANCE
40K€-45K€

Join this famous French retail company and help them develop their Swedish online presence.

What you’ll do:

• Oversee e-commerce platform setup and daily operations
• Align activities with global the commercial guidelines
• Coordinate various inputs and creative asset management
• Monitor and analyze performance metrics
• Manage daily product catalog updates and e-merchandising
• Handle onsite search management
• Establish performance monitoring and improvement roadmap
• Enhance sales, profitability, conversion rate, and user experience
• Foster brand engagement
• Extract insights from NPS, Google Analytics, and website reports
• Create content adhering to brand guidelines and tailored to local audience

Your profile:

• 1-2 years of e-commerce experience
• Swedish fluency mandatory + French or English
• Ideal but not mandatory : experience working with tools such as SAP commerce cloud, Target2Sell, Bazaar Voice, Sensefuel
• Based in Paris

SENIOR MARKETING INSIGHTS ANALYST

UP TO £70,000

WEST LONDON

THE COMPANY

I am working with a globally renowned brand on a Marketing Insights Analyst position. You will provide insights on marketing effectiveness across all marketing channels, communicating recommendations to stakeholders and sharing the ROI of investments.

THE ROLE

The successful Senior Marketing Insights Analyst responsibilities will include:

• Focusing on effective use of marketing investment in driving revenue and enhancing customer experience
• Providing insights of cross channel effectiveness, and measuring effectiveness of global marketing campaigns. They currently use all marketing channels – Offline, digital, TV, radio, outdoor and this is globally
• Utilise statistical modelling initially – How do we measure our activity?
• Tie in commercial aspects to analytics, understand the ROI of marketing campaigns
• Justify marketing spend to stakeholders – Should we be investing in paid search?

YOUR SKILLS AND EXPERIENCE

The successful Senior Marketing Insights Analyst will have the following skills and experience:

• Commercial experience using SQL
• Commercial experience using Python is desirable
• Commercial experience using Google Analytics / Adobe Analytics is desirable
• Strong stakeholder management skills
• Exposure to Econometrics is desirable

THE BENEFITS

The successful Senior Marketing Insights Analyst will receive a salary of up to £70,000, plus an array of additional benefits.

HOW TO APPLY:

Please register your interest by sending your CV to Harry Mincer via the apply link below.

Chargé(e) de Projet CRM
Paris
Up to 55K€

Nous recrutons un(e) chargé(e) de projet CRM pour une entreprise B2C spécialisée dans le retail. En tant que Chargé(e) de Projet CRM, vous jouerez un rôle clé dans le développement et la gestion de la relation client. Vous serez responsable de la création, de la mise en œuvre et de l’optimisation de campagnes CRM visant à renforcer leur engagement client et à maximiser la rétention. Votre créativité sera essentielle pour concevoir des e-mails, des newsletters et des communications percutantes.

Responsabilités:

• Concevoir et exécuter des campagnes CRM efficaces pour améliorer l’engagement client et la rétention.
• Créer des e-mails et des newsletters attrayants, en mettant l’accent sur la personnalisation et l’expérience client.
• Gérer l’ensemble du cycle de vie des campagnes, de la planification à l’analyse des résultats, en passant par le suivi.
• Collaborer avec les équipes marketing pour intégrer des stratégies CRM dans l’ensemble des initiatives marketing.
• Utiliser des compétences en HTML pour personnaliser et optimiser les communications électroniques.
• Segmenter la base de données client pour cibler efficacement les audiences spécifiques.
• Surveiller les performances des campagnes et fournir des rapports et des analyses réguliers.
• Proposer des améliorations continues pour optimiser l’efficacité des campagnes CRM.

Profil Recherché:

• Expérience préalable significative dans le domaine du CRM ou du marketing digital.
• Forte créativité, avec la capacité de concevoir des e-mails et des newsletters percutants.
• Maîtrise des langages HTML et CSS (un atout important).
• Compétences analytiques pour évaluer l’efficacité des campagnes et identifier les opportunités d’amélioration.
• Excellentes compétences en communication écrite et orale.
• Capacité à travailler de manière autonome tout en collaborant efficacement au sein d’une équipe.
• Orientation client et souci du détail pour garantir une expérience client exceptionnelle.
• Capacité à gérer plusieurs projets simultanément et à respecter les délais.
• Connaissance des outils CRM et des plateformes d’automatisation du marketing (un plus).

Marketing Manager

London

Up to £60,000

One of the UK’s leading events and exhibitions companies is looking for a Marketing Manager to join their team

THE COMPANY

This role sits within one of the UK’s largest events and exhibitions companies working across a Cyber Security event they hold every year, supporting the brand and event marketing, and digital and product marketing.

THE ROLE

• Working across the strategy for all brand and event marketing
• Responsible for driving visitor attendance to the event, and promoting the event and its content
• Working across digital and product marketing, selling webinars, sponsored content, white-papers etc
• Leading a team of 3 direct reports
• Work alongside other teams to support the business performance goals

YOUR SKILLS AND EXPERIENCE

• Strong expertise in brand and event marketing
• Experienced in digital and product marketing
• Experience in marketing for Data related events
• Excellent leadership skills

BENEFITS

Up to £60,000

Flexible hybrid working pattern

Opportunity to grow and develop your career

HOW TO APPLY

Please register your interest by sending your CV to Lauren McAlister via the Apply link on this page.