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Customer Experience Optimisation Manager

Remote-first (UK) | 1-2 days a month
Up to £60,000

We’re looking for a Customer Experience Optimisation Manager to take ownership of the end-to-end customer journey across multiple digital brands. This is a high-impact role, focused on improving conversion, retention, and overall customer experience through experimentation, insight, and innovation.

The Role

You’ll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance.

Key responsibilities include:

• Owning and optimising the full digital customer journey, with accountability for conversion rate and revenue performance
• Developing and delivering a data-led experimentation roadmap (A/B testing, CRO)
• Using analytics, customer insights, and testing tools to identify opportunities and drive improvements
• Collaborating with product, UX, engineering, and marketing teams to implement winning experiments
• Defining CX metrics, monitoring performance, and presenting insights to senior stakeholders
• Driving a culture of continuous improvement, innovation, and customer-centricity

About You

• Proven experience in customer experience, CRO, or product optimisation
• Strong analytical mindset with experience using tools such as Google Analytics, Optimizely, VWO, or similar
• Solid understanding of UX/UI principles, experimentation, and digital optimisation
• Experience working in a cross-functional, fast-paced environment
• Excellent communication skills with the ability to influence stakeholders at all levels

Desirable:

• Experience within insurance, travel, or financial services
• Exposure to personalisation, server-side testing, or AI-driven optimisation

Benefits

• Flexible, remote-first working model
• Competitive salary + performance-based bonus
• Opportunity to work in a data-driven, innovative environment
• Clear progression and career development opportunities
• Exposure to multi-brand, international markets
• Collaborative, high-performing team culture

How to Apply

If you’re excited about driving meaningful improvements in customer experience and want to make a tangible impact, we’d love to hear from you.

Apply now with your CV or reach out directly!

To Apply for this Job Click Here

To Apply for this Job Click Here

CRO Manager

£50,000 – £60,000

This is an opportunity to take ownership of end-to-end customer experience and conversion strategy within a fast-paced, data-driven organisation. You will play a key role in shaping how digital journeys perform, using experimentation and insight to deliver measurable commercial impact across multiple products and markets.

THE COMPANY

They are a well-established, customer-focused business operating across international markets, with a strong digital presence and a commitment to innovation. Their approach is centred on delivering seamless customer experiences, supported by data, analytics, and modern technology. With continued investment in digital and experimentation capabilities, they are building a culture that prioritises continuous improvement and measurable outcomes. You will be joining a collaborative environment where cross-functional teams work closely to deliver high impact change.

THE ROLE

As a CRO Manager you will you will lead customer experience optimisation initiatives, with responsibility for driving conversion, engagement, and overall performance.

Specifically, you can expect to be involved in the following:

• Own and optimise the end-to-end digital customer journey across multiple touchpoints
• Develop and execute a data-driven CRO and experimentation roadmap
• Use analytics, user behaviour data, and testing insights to identify opportunities for improvement
• Manage A/B testing and experimentation programmes to validate and scale changes
• Collaborate with product, engineering, UX, and marketing teams to deliver optimisation initiatives
• Define key performance metrics and present insights and recommendations to senior stakeholders
• Champion a culture of testing, learning, and continuous optimisation across the organisation

SKILLS AND EXPERIENCE

The successful CRO Manager will have the following skills and experience:

• Strong commercial experience in conversion rate optimisation, customer experience, or digital product
• Proven ability to deliver measurable impact through experimentation and testing
• Experience with analytics and testing tools such as Google Analytics, Optimizely, VWO, or similar
• Solid understanding of digital journeys, user behaviour, and UX best practice
• Ability to translate complex data into clear, actionable insights
• Experience working cross functionally with technical and non-technical stakeholders
• Strong communication skills with the confidence to influence decision making

BENEFITS

The successful CRO Manager will receive the following benefits:

• Salary between £50,000 – £60,000 – depending on experience

HOW TO APPLY

Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

To Apply for this Job Click Here

To Apply for this Job Click Here

CRO Manager

£50,000 – £60,000

This is an opportunity to take ownership of end-to-end customer experience and conversion strategy within a fast-paced, data-driven organisation. You will play a key role in shaping how digital journeys perform, using experimentation and insight to deliver measurable commercial impact across multiple products and markets.

THE COMPANY

They are a well-established, customer-focused business operating across international markets, with a strong digital presence and a commitment to innovation. Their approach is centred on delivering seamless customer experiences, supported by data, analytics, and modern technology. With continued investment in digital and experimentation capabilities, they are building a culture that prioritises continuous improvement and measurable outcomes. You will be joining a collaborative environment where cross-functional teams work closely to deliver high impact change.

THE ROLE

As a CRO Manager you will you will lead customer experience optimisation initiatives, with responsibility for driving conversion, engagement, and overall performance.

Specifically, you can expect to be involved in the following:

• Own and optimise the end-to-end digital customer journey across multiple touchpoints
• Develop and execute a data-driven CRO and experimentation roadmap
• Use analytics, user behaviour data, and testing insights to identify opportunities for improvement
• Manage A/B testing and experimentation programmes to validate and scale changes
• Collaborate with product, engineering, UX, and marketing teams to deliver optimisation initiatives
• Define key performance metrics and present insights and recommendations to senior stakeholders
• Champion a culture of testing, learning, and continuous optimisation across the organisation

SKILLS AND EXPERIENCE

The successful CRO Manager will have the following skills and experience:

• Strong commercial experience in conversion rate optimisation, customer experience, or digital product
• Proven ability to deliver measurable impact through experimentation and testing
• Experience with analytics and testing tools such as Google Analytics, Optimizely, VWO, or similar
• Solid understanding of digital journeys, user behaviour, and UX best practice
• Ability to translate complex data into clear, actionable insights
• Experience working cross functionally with technical and non-technical stakeholders
• Strong communication skills with the confidence to influence decision making

BENEFITS

The successful CRO Manager will receive the following benefits:

• Salary between £50,000 – £60,000 – depending on experience

HOW TO APPLY

Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

To Apply for this Job Click Here

To Apply for this Job Click Here

CRO Manager

£50,000 – £60,000

This is an opportunity to take ownership of end-to-end customer experience and conversion strategy within a fast-paced, data-driven organisation. You will play a key role in shaping how digital journeys perform, using experimentation and insight to deliver measurable commercial impact across multiple products and markets.

THE COMPANY

They are a well-established, customer-focused business operating across international markets, with a strong digital presence and a commitment to innovation. Their approach is centred on delivering seamless customer experiences, supported by data, analytics, and modern technology. With continued investment in digital and experimentation capabilities, they are building a culture that prioritises continuous improvement and measurable outcomes. You will be joining a collaborative environment where cross-functional teams work closely to deliver high impact change.

THE ROLE

As a CRO Manager you will you will lead customer experience optimisation initiatives, with responsibility for driving conversion, engagement, and overall performance.

Specifically, you can expect to be involved in the following:

• Own and optimise the end-to-end digital customer journey across multiple touchpoints
• Develop and execute a data-driven CRO and experimentation roadmap
• Use analytics, user behaviour data, and testing insights to identify opportunities for improvement
• Manage A/B testing and experimentation programmes to validate and scale changes
• Collaborate with product, engineering, UX, and marketing teams to deliver optimisation initiatives
• Define key performance metrics and present insights and recommendations to senior stakeholders
• Champion a culture of testing, learning, and continuous optimisation across the organisation

SKILLS AND EXPERIENCE

The successful CRO Manager will have the following skills and experience:

• Strong commercial experience in conversion rate optimisation, customer experience, or digital product
• Proven ability to deliver measurable impact through experimentation and testing
• Experience with analytics and testing tools such as Google Analytics, Optimizely, VWO, or similar
• Solid understanding of digital journeys, user behaviour, and UX best practice
• Ability to translate complex data into clear, actionable insights
• Experience working cross functionally with technical and non-technical stakeholders
• Strong communication skills with the confidence to influence decision making

BENEFITS

The successful CRO Manager will receive the following benefits:

• Salary between £50,000 – £60,000 – depending on experience

HOW TO APPLY

Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

To Apply for this Job Click Here

To Apply for this Job Click Here

Junior Data Engineer FTC (Azure)
up to £45,000 + Benefits
Remote (UK – occasional office visits)
This is a great opportunity to join a high‑growth organisation where you can take ownership of building and supporting modern data pipelines within a rapidly evolving data platform team.

THE COMPANY:

This is within the legal industry and is with a client who are significantly investing in its data and technology function, creating exciting opportunities for engineers looking to grow in a forward‑thinking environment.

THE ROLE:

You will take ownership of supporting and developing data pipelines within a modern Azure Databricks Lakehouse environment. Working closely with engineering teams, you’ll contribute to building scalable, high‑quality data solutions while developing your technical skillset.
Key responsibilities include:

• Building and maintaining robust data pipelines
• Supporting CI/CD implementation and engineering best practices
• Deploying and managing code across established development processes
• Contributing to data engineering and data modelling activities
• Applying DevOps principles throughout the engineering lifecycle
• Collaborating across squads and upskilling within the Databricks ecosystem

YOUR SKILLS AND EXPERIENCE:

You will bring strong capability in:

• Python development
• Databricks
• Azure
• PySpark
• Understanding of data engineering principles
• A proactive, growth‑mindset approach with strong collaboration skills

THE BENEFITS:
You will receive a salary of up to £45,000 depending on experience, along with a comprehensive benefits package.

HOW TO APPLY:

Please register your interest by sending your CV to Molly Bird via the apply link on this page.

To Apply for this Job Click Here

To Apply for this Job Click Here

Junior Data Engineer FTC (Azure)
up to £45,000 + Benefits
Remote (UK – occasional office visits)
This is a great opportunity to join a high‑growth organisation where you can take ownership of building and supporting modern data pipelines within a rapidly evolving data platform team.

THE COMPANY:

This is within the legal industry and is with a client who are significantly investing in its data and technology function, creating exciting opportunities for engineers looking to grow in a forward‑thinking environment.

THE ROLE:

You will take ownership of supporting and developing data pipelines within a modern Azure Databricks Lakehouse environment. Working closely with engineering teams, you’ll contribute to building scalable, high‑quality data solutions while developing your technical skillset.
Key responsibilities include:

• Building and maintaining robust data pipelines
• Supporting CI/CD implementation and engineering best practices
• Deploying and managing code across established development processes
• Contributing to data engineering and data modelling activities
• Applying DevOps principles throughout the engineering lifecycle
• Collaborating across squads and upskilling within the Databricks ecosystem

YOUR SKILLS AND EXPERIENCE:

You will bring strong capability in:

• Python development
• Databricks
• Azure
• PySpark
• Understanding of data engineering principles
• A proactive, growth‑mindset approach with strong collaboration skills

THE BENEFITS:
You will receive a salary of up to £45,000 depending on experience, along with a comprehensive benefits package.

HOW TO APPLY:

Please register your interest by sending your CV to Molly Bird via the apply link on this page.

To Apply for this Job Click Here

To Apply for this Job Click Here

Senior CRM Analyst

£50,000 – £55,000

Handforth, Stockport

This is an opportunity to shape how a large customer-focused organisation uses data to drive marketing performance. The role blends hands-on analytics with strategic influence, offering visibility across senior stakeholders and the chance to directly impact customer engagement and commercial outcomes.

THE COMPANY

They are a well-established, customer-centric business with a strong digital presence and a focus on delivering exceptional customer experiences. Data sits at the core of their marketing strategy, and they continue to invest in analytics capabilities to deepen customer understanding. The environment is collaborative, with close alignment between data, marketing, and commercial teams. They promote continuous learning, innovation, and knowledge sharing.

THE ROLE

As a Senior CRM Analyst, you will lead CRM analytics to drive data‑led marketing strategy, optimise campaigns, and deliver actionable customer insights for commercial impact.

Specifically, you can expect to be involved in the following:

• Lead CRM analytics to support data-driven marketing strategies and campaign optimization
• Act as a subject matter expert on campaign measurement and customer analytics
• Partner with marketing stakeholders to design, execute, and evaluate campaigns
• Deliver insights through clear data storytelling and visualization
• Contribute to CRM and marketing planning using customer and campaign analysis
• Identify opportunities to improve customer engagement and maximise ROI
• Promote best practice across analytics and introduce new tools, techniques, and approaches
• Support and mentor colleagues, fostering a culture of continuous improvement

SKILLS AND EXPERIENCE

The successful Senior CRM Analyst will have the following skills and experience:

• Strong commercial experience using SQL with large-scale datasets
• End-to-end analytics project delivery, from requirements gathering to implementation
• Deep understanding of B2C CRM, including customer journeys and targeting strategies
• Ability to translate complex data into clear, actionable insights for non-technical stakeholders
• Confident stakeholder management and prioritisation skills
• Experience working collaboratively within cross-functional teams
• Exposure to data visualisation tools such as Power BI is beneficial
• Familiarity with campaign platforms such as Salesforce Marketing Cloud is advantageous

BENEFITS

The successful Senior CRM Analyst will receive the following benefits:

• Salary between £50,000 – £55,000 – depending on experience

HOW TO APPLY

Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

To Apply for this Job Click Here

To Apply for this Job Click Here

Lead Data Engineer

up to £90,000 + BENEFITS
Fully Remote (UK)
This is a great opportunity to join a high‑growth organisation where you can take ownership of end‑to‑end data engineering delivery across modern cloud platforms and greenfield projects.

THE ROLE:

You will take ownership of delivering end-to-end data engineering solutions, working across greenfield projects from initial design through to deployment and optimisation. Key responsibilities include:

• Designing data solutions from source systems
• Building and maintaining data ingestion pipelines
• Developing transformations and data models
• Orchestrating workflows and deploying environments
• Managing ongoing optimisation and performance improvements

You will also engage directly with stakeholders and clients, ensuring strong communication throughout project delivery.

YOUR SKILLS AND EXPERIENCE:

You will bring strong capability in:

• Advanced Python and SQL development
• Delivering end-to-end data engineering projects
• Building scalable cloud-based data solutions
• Working independently and taking ownership of delivery
• Strong communication skills with client-facing experience
• Terraform or Infrastructure-as-Code experience

THE BENEFITS:

You will receive a salary of up to £90,000 depending on experience, along with a comprehensive benefits package and the flexibility of fully remote working.

HOW TO APPLY:

Please register your interest by sending your CV to Molly Bird via the apply link on this page

To Apply for this Job Click Here

To Apply for this Job Click Here

Lead Data Engineer

up to £90,000 + BENEFITS
Fully Remote (UK)
This is a great opportunity to join a high‑growth organisation where you can take ownership of end‑to‑end data engineering delivery across modern cloud platforms and greenfield projects.

THE ROLE:

You will take ownership of delivering end-to-end data engineering solutions, working across greenfield projects from initial design through to deployment and optimisation. Key responsibilities include:

• Designing data solutions from source systems
• Building and maintaining data ingestion pipelines
• Developing transformations and data models
• Orchestrating workflows and deploying environments
• Managing ongoing optimisation and performance improvements

You will also engage directly with stakeholders and clients, ensuring strong communication throughout project delivery.

YOUR SKILLS AND EXPERIENCE:

You will bring strong capability in:

• Advanced Python and SQL development
• Delivering end-to-end data engineering projects
• Building scalable cloud-based data solutions
• Working independently and taking ownership of delivery
• Strong communication skills with client-facing experience
• Terraform or Infrastructure-as-Code experience

THE BENEFITS:

You will receive a salary of up to £90,000 depending on experience, along with a comprehensive benefits package and the flexibility of fully remote working.

HOW TO APPLY:

Please register your interest by sending your CV to Molly Bird via the apply link on this page

To Apply for this Job Click Here

To Apply for this Job Click Here

Lead Data Engineer

up to £90,000 + BENEFITS
Fully Remote (UK)
This is a great opportunity to join a high‑growth organisation where you can take ownership of end‑to‑end data engineering delivery across modern cloud platforms and greenfield projects.

THE ROLE:

You will take ownership of delivering end-to-end data engineering solutions, working across greenfield projects from initial design through to deployment and optimisation. Key responsibilities include:

• Designing data solutions from source systems
• Building and maintaining data ingestion pipelines
• Developing transformations and data models
• Orchestrating workflows and deploying environments
• Managing ongoing optimisation and performance improvements

You will also engage directly with stakeholders and clients, ensuring strong communication throughout project delivery.

YOUR SKILLS AND EXPERIENCE:

You will bring strong capability in:

• Advanced Python and SQL development
• Delivering end-to-end data engineering projects
• Building scalable cloud-based data solutions
• Working independently and taking ownership of delivery
• Strong communication skills with client-facing experience
• Terraform or Infrastructure-as-Code experience

THE BENEFITS:

You will receive a salary of up to £90,000 depending on experience, along with a comprehensive benefits package and the flexibility of fully remote working.

HOW TO APPLY:

Please register your interest by sending your CV to Molly Bird via the apply link on this page

To Apply for this Job Click Here

To Apply for this Job Click Here

Senior Data Engineer
up to £70,000 + BENEFITS
Fully Remote (UK)
This is a great opportunity to join a high‑growth organisation where you can take ownership of end‑to‑end data engineering delivery across modern cloud platforms and greenfield projects.

THE ROLE:

You will take ownership of delivering end-to-end data engineering solutions, working across greenfield projects from initial design through to deployment and optimisation. Key responsibilities include:

• Designing data solutions from source systems
• Building and maintaining data ingestion pipelines
• Developing transformations and data models
• Orchestrating workflows and deploying environments
• Managing ongoing optimisation and performance improvements

You will also engage directly with stakeholders and clients, ensuring strong communication throughout project delivery.

YOUR SKILLS AND EXPERIENCE:

You will bring strong capability in:

• Advanced Python and SQL development
• Delivering end-to-end data engineering projects
• Building scalable cloud-based data solutions
• Working independently and taking ownership of delivery
• Strong communication skills with client-facing experience
• Terraform or Infrastructure-as-Code experience

THE BENEFITS:

You will receive a salary of up to £70,000 depending on experience, along with a comprehensive benefits package and the flexibility of fully remote working.

HOW TO APPLY:

Please register your interest by sending your CV to Molly Bird via the apply link on this page

To Apply for this Job Click Here

To Apply for this Job Click Here

Senior Data Engineer
up to £70,000 + BENEFITS
Fully Remote (UK)
This is a great opportunity to join a high‑growth organisation where you can take ownership of end‑to‑end data engineering delivery across modern cloud platforms and greenfield projects.

THE ROLE:

You will take ownership of delivering end-to-end data engineering solutions, working across greenfield projects from initial design through to deployment and optimisation. Key responsibilities include:

• Designing data solutions from source systems
• Building and maintaining data ingestion pipelines
• Developing transformations and data models
• Orchestrating workflows and deploying environments
• Managing ongoing optimisation and performance improvements

You will also engage directly with stakeholders and clients, ensuring strong communication throughout project delivery.

YOUR SKILLS AND EXPERIENCE:

You will bring strong capability in:

• Advanced Python and SQL development
• Delivering end-to-end data engineering projects
• Building scalable cloud-based data solutions
• Working independently and taking ownership of delivery
• Strong communication skills with client-facing experience
• Terraform or Infrastructure-as-Code experience

THE BENEFITS:

You will receive a salary of up to £70,000 depending on experience, along with a comprehensive benefits package and the flexibility of fully remote working.

HOW TO APPLY:

Please register your interest by sending your CV to Molly Bird via the apply link on this page

To Apply for this Job Click Here