Account Director – Customer Success and Sales

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London / £85000 - £100000 annum

INFO

Salary
SALARY:

£85000 - £100000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

Account Director, Customer Success

£90,000-£100,000 base + strong commission structure (OTE ~25-30%)
London - Hybrid (3 days in office, incl. Mondays)

A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team.

Working at the intersection of customer intelligence and AI-driven analytics, the company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research.

This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion.

What You'll Be Doing

  • Own the commercial success of a portfolio of key enterprise accounts

  • Identify and develop upsell, cross-sell and renewal opportunities

  • Support client retention by aligning insights with strategic business goals

  • Partner with account teams to deliver on client objectives and usage growth

  • Lead QBRs and key stakeholder engagements, including economic buyers

  • Track and report usage, churn, NPS, and account health metrics internally

What You'll Bring

  • 6-12 years' experience in Customer Success, Strategic Accounts or Client Services

  • Background in SaaS, insights, CX, or agency-side roles preferred

  • Strong commercial acumen and ability to identify and nurture sales opportunities

  • Confidence engaging with senior client stakeholders and navigating complex orgs

  • Experience working across long-term enterprise contracts

  • Familiarity with methodologies like SPIN or MEDDICC is a bonus

Why Apply?

  • Senior-level role with commercial ownership across global accounts

  • Competitive base salary (£90-100k) plus high-earning commission potential (~25-30% bonus)

  • Collaborative team culture with strong leadership and a clear growth trajectory

  • Hybrid working (3 days in a modern Central London office, incl. Mondays)

  • 24 days holiday, pension, cycle-to-work scheme

  • Opportunity to work with leading household-name clients across sectors

Interview Process

  1. Introductory chat with senior leadership - informal CV walkthrough and fit

  2. Second stage with team lead - competency and scenario-based discussion

  3. Final stage - Account planning exercise and stakeholder engagement simulation

If you're a commercially minded operator with a passion for client success and business growth, this is an exciting opportunity to join a high-performing team at a pivotal stage of scale.

Find out more and apply via the link below.

CONTACT

Jordan Victor

Client Consultant

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