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Customer Insights Analyst
Up to £45,000 + bonus
Hybrid – Leeds (1x day a week)

THE CLIENT
This is an exciting opportunity for a Customer Insight Analyst to join an industry-leading ecommerce organisation.

THE ROLE
We are seeking a skilled Customer Data Analyst to deliver actionable insights that drive effective customer acquisition, retention, and growth strategies. In this role, you will design and maintain a scalable Single Customer View (SCV) by integrating CRM, transaction, and engagement data. You will also develop segmentation models based on customer lifecycle stages, engagement intensity, and behavioral patterns to help tailor our marketing and customer experience initiatives.

YOUR SKILLS
SQL
Data Visualisation

NICE TO HAVE SKILLS
Python
Google Analytics
Retail and Pharmacracy

APPLY
Send an email or apply below to register your interest

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Customer Insight Analyst
Location: Leeds (Hybrid – 1 day per week in office)
Salary: Up to £45,000 (depending on experience)

The Company
A well-established digital platform with over a million active users across the UK, offering technology-led subscription services in a fast-scaling consumer market. Known for its innovation in healthcare and eCommerce, the business has seen rapid growth in recent years and is continuing to expand its analytics capabilities. The Customer Insight Analyst will play a key role in shaping customer and marketing strategies by translating behavioural data into commercial insight.

The Role
This is a hands-on role focusing on customer analytics, segmentation, and marketing performance. You’ll be responsible for building dashboards, analysing behavioural trends, and guiding strategic decisions across acquisition, retention, and customer lifetime value. The role suits an analyst who’s confident with SQL, data visualisation tools like Tableau, and who can bridge the gap between data and non-technical stakeholders.

Key Responsibilities

• Deliver insight to support acquisition, retention, and growth strategies

• Build and maintain a scalable Single Customer View (SCV) combining CRM, transaction, and engagement data

• Develop segmentation models based on lifecycle stage, engagement, and behaviour

• Analyse campaign performance and customer trends to optimise marketing strategy

• Create dashboards and reports in Tableau to communicate insights clearly to stakeholders

• Work closely with marketing, commercial, and data teams to drive cross-functional action

• Ensure high standards of data quality, governance, and compliance

• Stay updated on trends in customer analytics, eCommerce, and digital health

Skills & Experience

Essential:

• Strong SQL skills for data extraction and manipulation

• Experience using Tableau or a similar data visualisation tool

• Proven track record in customer analytics or marketing insight roles

• Ability to communicate insights clearly to non-technical stakeholders

• Experience with campaign analysis, customer segmentation, and lifetime value modelling

• Commercial mindset with a focus on growth and retention

Desirable:

• Experience with GA4, BigQuery, or other advanced analytics tools

• Familiarity with churn, retention, or cross-sell modelling

• Background in healthcare, eCommerce, or subscription-based businesses

• Exposure to scripting languages such as Python

Interview Process
1st Stage: Introductory screen
2nd Stage: Task-based panel interview with senior stakeholders

How to Apply
Send your CV to Mohammed Buhariwala at Harnham or connect directly on LinkedIn to find out more.

Keywords
Customer Insight, SQL, Tableau, Marketing Analytics, Customer Segmentation, SCV, Acquisition, Retention, Churn, Lifetime Value, Behavioural Data, eCommerce, Subscription, Healthcare, CRM, Growth Strategy, Hybrid, Leeds.

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SENIOR INSIGHT ANALYST – OXFORD

UP TO £55,000

THE COMPANY

We are working with a high-growth, well-established e-commerce business on a pivotal, commercially driven SQL Analytics hire.

THE ROLE

The successful Senior Insight Analyst responsibilities will include:

• Utilise SQL to optimise customer experience through segmentations & A/B testing
• Analyse and interpret large datasets using SQL to provide actionable insights for marketing, product, and operational teams

YOUR SKILLS AND EXPERIENCE

The successful Senior Insight Analyst will have the following skills and experience:

• Strong proficiency in SQL for data extraction, manipulation, and analysis
• A solid understanding of product mix, pricing, ux improvement, campaign targeting and customer journey analysis
• Experience working with data visualisation tools such as Tableau, Looker, or Power BI
• A passion for leveraging data to improve business outcomes and the customer experience

THE BENEFITS

The successful Senior Insight Analyst will receive a salary of up to £60,000, plus an array of additional benefits.

HOW TO APPLY:

Please register your interest by sending your CV to Harry Mincer via the apply link below.

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Senior Customer Analyst – FTC (7 Months) | Up to £60,000 + Bonus + Benefits
Location: Watford (2-3 days in office, flexible hybrid model)
Contract: Fixed-Term Contract (7 months)
Sector: Global Retail

A leading global retailer is seeking a Senior Customer Analyst to join a rapidly growing customer analytics team. With 4,500+ stores across 9 countries, this brand is best known in the UK and Europe for its off-price retail model, including a popular high-street fashion chain.

This is an exciting opportunity to join a fast-evolving analytics function, working on high-impact projects such as store clustering, customer segmentation, and retail sales drivers. You’ll play a key role in uncovering insights that inform strategy across marketing, customer loyalty, and performance.

What You’ll Do:

• Own end-to-end analytical projects using SQL and customer data

• Collaborate with stakeholders to deliver actionable insights

• Present and communicate complex findings through compelling data storytelling

• Contribute to the growth and maturity of a young analytics function

Core Skills:

• 3+ years of advanced SQL experience (essential)

• Strong data storytelling and stakeholder communication

• Background in working with relational databases, customer data, and marketing/CRM functions

• Familiarity with Python or R (advantageous)

• Exposure to GA, email marketing analytics, or retail data (nice to have)

Who You Are:

• Commercially minded and insight-driven

• Proactive and comfortable working in a small, non-agile, high-collaboration team

• Passionate about solving business problems with data

• Able to work independently and hit the ground running

Why Join?

• Flexible hybrid working (typically 2-3 days in-office, with emphasis on collaboration)

• Up to 16% performance bonus + stock worth ~£32k + healthcare & more

• Loyalty bonus after 3 years (if made permanent)

• Office located directly opposite the station for easy commute

Interview Process:

• 1st stage: Interview with the team

• 2nd stage: SQL/insight-based task

• Final stage: Sign-off conversation (if needed)

Apply via the link below !!!

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Digital Product Analyst
Up to £50,000 + Benefits
Oxford Circus – 4 days a week in-office (Mondays & Fridays required – no flex)

We’re hiring for a fast-growing retail group that’s investing heavily in data and digital. With a major shift to Google Cloud now complete and a centralised analytics team in place, it’s an exciting time to join.

As a Digital Product Analyst, you’ll sit within the Product Analytics team – working closely with Product Managers, Developers, and Implementation teams to understand user behaviour, site performance, and optimisation opportunities.

What you’ll be doing:

• Analysing user journeys and on-site performance

• Supporting A/B testing and experimentation

• Working with GA4 and SQL/BigQuery to build insights

• Partnering with the GTM team on tracking and data quality

• Contributing to product decisions with actionable data

What we’re looking for:

• Experience in digital or product analytics (not marketing-focused)

• GA4 or Adobe Analytics knowledge

• SQL skills and some experience with BigQuery

• Familiarity with GTM or similar tools

• Comfortable working in a fast-paced, evolving environment

You’ll join a supportive, growing team where analytics plays a key role in business decisions – with lots of opportunities to learn and grow.

Interview process:

• 30-min intro chat

• 1-hour technical interview

• Final face-to-face session with task – fast decisions

Apply now to help shape the future of digital in one of the UK’s biggest retail groups.

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CRM Database Manager – Leading Media Organisation
Location: Central London (Hybrid – 3 days onsite, 5 days during probation)
Salary: £40,000-£45,000 + excellent benefits
Type: Full-time, Permanent

A highly regarded media company in the healthcare and life sciences space is seeking a CRM Database Manager to join its collaborative and forward-thinking marketing team. This is a newly created role with full ownership of the CRM – perfect for someone ready to make a real difference.

The Role:

As the go-to CRM expert, you’ll manage the platform day-to-day, ensure clean and compliant data, improve segmentation and workflows, and help drive marketing performance. You’ll be a key player in supporting campaigns and providing valuable insights across the business.

What You’ll Do:

• Take ownership of the CRM system (HubSpot)

• Manage and maintain clean, GDPR-compliant data

• Support campaign reporting and performance insights

• Optimise workflows and segmentation strategies

• Work closely with stakeholders across multiple teams

What You’ll Bring:

• Hands-on HubSpot experience – segmentation, workflows, reporting

• Strong communication and stakeholder management skills

• A proactive, problem-solving mindset

• Values-driven and comfortable in a standalone role

• Open to exec, senior exec or manager level experience

Benefits:

• 25 days holiday (rising with service)

• Private medical & health cashback options

• Wellness perks, free breakfasts & fruit

• Gym-friendly lunch breaks, occasional event perks

Interview Process:

• Two stages: functional interview + values-based interview

• Fast turnaround – feedback within 24 hours

This is an urgent and high-priority role. If you’re ready to step up and own the CRM function within a purpose-driven organisation, apply today.

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Senior Digital Product Analyst
Up to £65,000 + Benefits
Oxford Circus – 4 days a week in-office (including Mondays & Fridays – no flexibility)

We’re working with a major UK retail group that’s rapidly expanding its brand portfolio and investing heavily in digital transformation. They’ve recently migrated to Google Cloud Platform and are continuing to build out a robust Analytics function.

As part of this growth, they’re hiring a Senior Digital Product Analyst to join their Product Analytics team. This is a high-impact role focusing on digital journey analysis, site performance, and optimisation opportunities across a diverse retail portfolio.

You’ll need:

• Proven experience in digital/product analytics – not marketing-focused

• Strong SQL & BigQuery skills

• GA4 (or Adobe Analytics) expertise

• Comfort working with GTM/implementation teams

• Some A/B testing exposure

You’ll report directly to the Analytics Lead, within a growing and well-supported data team. If you’re keen to drive change and own the end-to-end product analytics process in a fast-moving retail environment – this is for you.

Interview process:

• 30-min intro interview

• Technical screen with Analytics leadership

• Final on-site with task + key stakeholders – quick turnaround

Apply now to be part of a business that’s scaling fast, with data at the heart of its strategy.

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Product Manager – Ops Tech | £55,000 – £62,000 + 10% Bonus | Hybrid (London – Vauxhall, 2 Days/Week)

We’re working with a fast-growing, mission-led scaleup in the food & sustainability space. They’re changing the way people think about food waste-and they’re building the tech to make it happen.

They’re on the hunt for a Product Manager with a strong background in operations-focused digital products to help scale their internal systems. Think supply chain, procurement, logistics-and all the tech that keeps things running behind the scenes.

The Role

You’ll be joining a close-knit product & data team, focused on building and improving internal platforms like their in-house order management system. The business has recently launched a second version of their marketplace, and the next major milestone is researching and implementing an off-the-shelf ERP.

You’ll need to balance strategy and delivery, collaborating with engineers, data, ops and suppliers-bringing just enough structure to a fast-paced, mission-led environment.

✅ What We’re Looking For

• Experience with internal tooling, operations tech, supply chain, procurement, or logistics platforms

• Exposure to ERP systems or a mix of build vs buy product strategy

• Able to work closely with engineers (no coding required, just fluency in the language of delivery)

• Marketplace, eCommerce or subscription experience ideal (SaaS and fintech less relevant)

• Bonus: experience with tools like Looker or Snowflake

Perks & Package

• £55,000 – £62,000 base salary

• 10% annual bonus

• 33 days leave (including bank holidays)

• 4 “Not-sick” days & 2 volunteering days

• £300 personal L&D budget

• YuLife wellness support + Oddbox discounts

Find out more and apply via the link below !!!

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Data Insights Analyst
Up to £55,000 | Hybrid – 3 Days in Oxfordshire

A rapidly scaling e-commerce and logistics company is looking for a Data Insights Analyst to help shape the future of its customer experience and commercial strategy. With sustainability and tech innovation at its core, the business operates multiple online brands and is one of the largest third-party sellers on global marketplaces.

The Role

This is a high-impact, hands-on analytics role focused on driving smarter decision-making across marketing, product, and customer experience teams. You’ll work closely with stakeholders to uncover behavioural trends, improve digital performance, and develop data-led strategies that support business growth.

Key Responsibilities:

• Analyse customer journeys, engagement patterns, and conversion funnels to identify opportunities for UX and performance improvement

• Support development of personalisation and recommendation engines

• Optimise paid traffic performance across channels like Google Ads and Shopping

• Deliver insights that enhance retention, loyalty, and repeat purchase behaviour

• Perform deep-dive analysis using large datasets (customer, product, marketing, transactional)

• Contribute to the creation of a Single Customer View across brands

• Collaborate with tech teams to ensure clean data pipelines and reliable tracking

• Present findings to non-technical stakeholders and influence strategic decisions at senior levels

• Continuously test, iterate, and refine data-driven hypotheses to support experimentation

About You

• A few years’ experience in data, analytics, or insights roles – ideally in e-commerce or online consumer behaviour

• Strong skills in SQL, Excel, and/or BigQuery (or similar tools)

• Clear communicator with the ability to translate data into actionable stories

• Commercially minded – you focus on business impact, not just analysis

• Proactive, curious, and comfortable working with autonomy in a fast-paced environment

Ready to make your mark in a data-driven, digital-first business?
Apply now and help shape the customer experience for a company at the forefront of online retail innovation.

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Head of Commercial Analytics | £135,000 + Bonus + Equity

A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK.

The Role
You’ll oversee a senior team across Pricing, Trading, and Customer Analytics – using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance.

Your Impact

• Own and lead analytics across pricing, promotions, customer behavior, and trading performance

• Partner closely with Strategy, Commercial, and Marketing to drive revenue and market share growth

• Identify and action opportunities across core and emerging customer segments

• Develop experienced senior managers while remaining close to the most business-critical analytical work

What We’re Looking For

• Experience leading large, high-performing analytics teams (including managing other managers)

• Deep commercial acumen – with a strong grip on pricing, trading, and end-to-end P&L performance

• Marketplace/platform experience preferred

• Experience across global or multi-region environments is a plus

Package

• £135,000 base salary

• Discretionary bonus

• Full benefits package

Interview Process

• Intro interview with Analytics Director

• Case presentation with Strategy leadership

• Final interview with the UK Managing Director

• Ready to make a strategic impact at scale? Apply in confidence to learn more.

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Senior Product Analyst

Up to £85,000 + benefits

Hybrid – London

A leading fundraising platform is seeking a Senior Product Analyst to join their growing team. This innovative business blends exciting prize draws with charitable giving, offering customers the chance to win luxury prizes while raising money for charity. With an evolving product suite, including a new app, you’ll play a key role in shaping the future of the platform.

The Role

As a Senior Product Analyst, you’ll work closely with the product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation.

Key Responsibilities

• Lead A/B testing and experimentation to optimize product features and customer flows

• Analyze customer data to identify trends, improve app usage, and drive retention

• Collaborate with product managers and engineers to shape new propositions and features

• Use SQL to analyze large datasets, testing hypotheses, and generating insights

• Support pricing tests and assess product performance against business goals

• Help iterate on the website and app, continuously improving user experience

What We’re Looking For

• 4+ years of experience in product analytics, with a strong focus on A/B testing and SQL

• Strong SQL fluency (window functions a bonus)

• Commercial acumen – understanding how product decisions impact metrics like lifetime value

• Creativity and strategic thinking – the ability to generate new ideas based on data insights

• Experience working cross-functionally with product, engineering, and analytics teams

• Strong problem-solving skills and the ability to break down complex issues

The Offer

• £75,000 – £85,000 base salary

• Stock options

• 9% pension contribution

• 30 days holiday + bank holidays

• Hybrid working (3 days in Holborn office)

Interview Process

1. Initial recruiter screen

2. Technical interview (SQL, experimentation, and problem-solving)

3. In-depth discussion of past experience and cultural fit

4. Final interview with Head of Growth – discussing the business model and your potential role

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Senior Marketing Analyst – SaaS & Marketplace | £70,000 + Benefits | Hybrid (2x/week in Central London Office)
Industry-Leading Tech Platform | High-Growth, International Team

An innovative and fast-scaling tech platform is hiring multiple Senior Analyst to join their expanding analytics team. Operating across both B2B SaaS and B2C Marketplace models, the business connects customers with service providers across multiple European markets and processes over 1 million bookings monthly.

As a Senior Analyst, you’ll play a key role in using data to drive business decisions, working closely with product managers, engineers, and senior stakeholders (including the CFO). You’ll be uncovering insights that fuel product development, customer growth, and commercial strategy.

What you’ll do:

• Lead analytical deep-dives to identify trends, opportunities, and areas for optimisation

• Deliver clear, actionable insights that influence high-level business decisions

• Projects may include customer segmentation, cohort analysis, CLV modelling, pricing strategy, and product funnel performance

• Present findings to senior stakeholders and help define next steps

• Improve profitability and efficiency across user journeys – both customer and partner side

⚙️ Tools & Environment:

• SQL, Redshift, Looker

• Collaborative product-focused teams, embedded in a modern data stack

What we’re looking for:

• Solid experience in analytics or data roles within a fast-paced tech or product environment

• Strong commercial awareness and ability to drive decisions with data

• Excellent communication and stakeholder engagement skills

• Curious mindset and hands-on approach to solving complex business problems

Offer:

• £70,000 base salary + comprehensive benefits

• Hybrid work – 2 days/week in Central London office

• Join an international team of 800+ in a mission-driven business with European reach

• High visibility and genuine impact on company growth

If you’re a data-driven problem-solver who enjoys working across product, marketing, and commercial teams – this is your chance to shape the future of a high-growth platform.

Apply now to learn more.

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