Snr Manager Member's Service Analytics

New York
US$115000 - US$130000 per annum

Snr Manager, Member's Service Analytics Retail
New York City
$115,000 - $130,000

Do you have experience working in a contact center, doing data analytics? Are you looking for an opportunity to work in the heart of New York City? If yes, this might the perfect opportunity for you! An established retailer is looking for its next Senior-Manager of Member's Service Analytics.

THE COMPANY

You will be working with a nationally known retailer. Since it's creation in 2000 this company has grown its network to nearly 20,000 locations. This company is already the largest in its market in North America, and they are eager to continue growing. This company offers its employees, to work for a good cause in a dynamic environment.

THE ROLE

As an Snr Manager Member's Service Analytics, you will optimize your background in contact center analytics to ensure that the contact center is running in the most efficient way using your technical skills in SQL and R or Python.

  • As a Snr Manager Member's Service Analytics, you will provide insight into the best work strategies, for of all contact center employees.
  • You will collect inbound and outbound data from the contact centers using SQL.
  • Using Python or R you will build models to indicate the best type of clients to contact

YOUR SKILLS AND EXPERIENCE

The successful Snr Manager Member's Service Analytics will have the following skills and experience.

Several years' experience working in the analytics department in a contact center (in-bound and out-bound).

  • Work experience in a telecommunication company, or insurance firm, or retail contact center.
  • Hands-on experience in SQL and Python or R is required.
  • Able to communicate insight to employees remotely

BENEFITS:

As a Snr Manager Retail Analytics, you can expect to earn up to $130,000 (depending on experience), plus competitive benefits such as a bonus and 401K

HOW TO APPLY?

Please register your interest by sending your resume to Anais Dufour via the Apply link on this page

KEYWORDS:

Python, SQL, R, Modelling, regression, analysis, advanced analytics, communication, CPG, data science, predictive modeling, insight, retail, contact center, telecommunication, insurance, in-bound, out-bound, problem-solving, marketing campaigns.

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New York
US$115000 - US$130000 per annum
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