Senior Retention Analyst

San Francisco, California
US$110000 - US$140000 per year

Senior Retention Analyst

San Francisco

$110-140k

This position will entail utilizing your knowledge of e-commerce business alongside your exceptional analytical abilities to determine where and how to improve their customer experience. You will work cross-functionally with the marketing, product, and growth engineering teams to provide actionable insights that will be communicated with upper management.

Role Overview - Senior Retention Analyst

  • Oversee and develop insights out of the company subscription and customer retention across product lines
  • Deliver analytical support to the retention and lifecycle marketing team, as well as supporting and evolving the lifetime and retention reporting processes and tools, including developing dashboards and reports to track KPIs to produce actionable insights
  • Manage periodic analysis across organizational units and make strategic recommendations about where to reallocate investments across channels and tactics
  • Work cross-functionally with marketing, product, and engineering teams to communicate insights to upper management and ensure the continued growth of the brand

Skills and Experience

  • 3+ years of experience, preferably in e-commerce and/or subscription business analysis
  • Strong grasp of SQL, as well as demonstrated experience utilizing spreadsheet and/or dashboarding tools (Tableau, Looker, etc.) to forecast future growth and provide marketing performance analysis
  • Ability to analyze large datasets to provide actionable insights and further the growth of the organization
  • Strong understanding of statistical modeling and quantitative analysis techniques

Salary and Benefits

  • The Senior Analyst, Retention comes with an attractive and negotiable compensation package in the region of $110-140K.

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56236
San Francisco, California
US$110000 - US$140000 per year
  1. Permanent
  2. Customer Insight

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Relocation Tips for Your Coast to Coast Move

Long before Microsoft held the tech fort in Washington, Boeing touched down. Rooted in tech, the Pacific Northwest has seen its share of hubs and does in fact boast the most jobs of the industry.  From the Big Apple to Apple’s HQ in California and Amazon’s orange smile in Washington State, the digital gold rush remains planted in the West. Not to be outdone, Google’s HQ and Microsoft square off as well in the Pacific Northwest. And like the Wild West, it’s a culture all its own. There’s no shortage of jobs, though Seattle, WA – desperately seeking experienced talent - and Portland, OR – work from home (WFH) opportunities - ply their workers in wildly different ways. Here are a few trends to consider as you debate if you should stay or go: Three Reasons to Make the LeapMake a Local Connection - The Silicon Forest, a play on California’s Silicon Valley, can be a bit intimidating to those outside the tech arena. 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On the flip side, it can be difficult to find housing in an area you’re not familiar with, and can add to big move worries. However, there have been a few companies which have come online in the last few years to help with the housing search. One option, though, if you’re pressed for time is an AirBnB stay as many of them offer a discount for lengthier stays usually with a minimum of a month or more. Homeaway.com is another temporary rental option as is Sublet.com. Make All the Necessary Appointments as Soon as Possible - Try to organize your appointments and expected arrivals of furniture and such to happen on the same day or within a few consecutive days. This way, you can make your new boss aware of possible absences. They and their inbox will thank you.Start Building Your Network – Whether you’re looking to eventually by house, want to get setup in a new rental which offers a bit more permanence, or just want to know where the best restaurants are, and get settled into your new city, start building your network. Plenty of businesses offer get togethers at work, but consider building a network outside of your work life – go to meetups, attend local events, volunteer. Get in the habit of saying yes to new opportunities and activities. Making the effort can go a long way in enriching your new experience and helps to bring you more fully into experience your newfound digs. There is so much which goes into a move, whether its state-to-state, city-to-city, across the country, or around the world. But having a plan, making connections, and communicating openly with your new boss can help take some of the stress off moving. And whether you’ve negotiated a relocation package or are coordinating it on your own, there are plenty of ways to keep your eye on the prize and relax once you get to the other side and settled into your new job. Our brick-and-mortar locations are in San Francisco, New York, Berlin, and London, but we have clients around the world. Whether you’re looking for a permanent or a contract role, we’ve got you covered. Check out our current vacancies for opportunities or contact one of our recruitment consultants to learn more.  For our West Coast Team, call (415) 614 - 4999 or send an email to sanfraninfo@harnham.com.   For our Mid-West and East Coast Teams, call (212) 796 - 6070 or send an email to newyorkinfo@harnham.com. 

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