Senior Manager User Research Analytics

New York
US$155000 - US$200000 per year

Senior Manager, User Research Analytics
Media Streaming
New York City
$175,000 - $200,000

Are you obsessed with how we can use data to personalize customer experiences and enhance loyalty? Do you like to innovate new methodologies and combine highly advanced analytics techniques with user research to develop products that we don't know we need until we have them? If you are a hands-on team manager with a highly statistical background in SQL, R and Python, and have been a hands-on statistical modeler in your career then I have a great opportunity for you to join one the leading analytics teams in the US.


This globally renowned media streaming company are cutting edge in every way. From disrupting the market to bring us new personalized products and services that we didn't even know we needed, to combining user research and data science techniques to ensure that we stay consistently engaged for multimedia streaming, this household name and a force to be reckoned with!

THE ROLE - Senior Manager, User Research Analytics

As a Senior Manager, User Research Analytics, you will be leading a multidisciplinary and highly technical team of Data Scientists, Product Analysts and User Researchers who are all technically strong in SQL, Python and R, building highly sophisticated statistical models to answer key business questions about how to personalize all products and services to ensure customer loyalty and product usage growth. You will:

  • Set the strategic vision of the Data Science, User Research and Product Analytics teams, prioritizing projects and ensuring that customer personalization is at the forefront of all data-driven decisions made
  • Be a coach and player, hands on when needed in this innovation and product development role using data to predict the success of products and services that haven't been created yet, forecasting their growth and usage using SQL, Python and R, and building time series, linear and logistic regression and decision tree models, as well as delivering insights and recommendations
  • Work with a broad range of hard-to-capture data sets across both online and offline channels to understand customer behaviors, needs, wants and attitudes, turning these into insightful stories that can be used by the product teams to create new personalized products for the individual user
  • Manage, develop and enhance the skills of your team, which although starting at 6-8 people will likely double in size within the first 12 months.


  • Degree educated in Psychology, Math, Statistics, Operational Research or similar numerical discipline, with a PhD preferred but not essential
  • Strong technical skills in SQL, Python and R with the ability to build highly sophisticated models such as time series, regression, decision trees, random forests, xgboost etc
  • Exceptional communicator, with proven capabilities in demonstrating your ability to turn highly complex analyses into stories and customer journeys that can be used by multiple technical and non-technical audiences
  • Background in User Research within an eCommerce environment is highly desirable, with the ability to apply complex human behaviors and attitudes to enhance the development of new products or services


As a Senior Manager, User Research Analytics you can expect to earn up to $200,000 + benefits (depending on your experience)


Please register your interest by sending your resume to Jenni Kavanagh via the Apply link on this page


SQL, Python, R, Analytics, Strategy, Data Science, Product, User Research, Advanced Analytics, Foundational Research, Business, Time-Series, Regression, Statistical Analysis, Predictive Analytics, Model, Modell, Modeling, Modelling, Senior, Manage, Manager, Stakeholder Manager, Customer Acquisition, Looker, Retention, Sales, Growth, Advanced Analytics, Product, Tableau, AWS, Scala, Media, Streaming, Quant Research, Qual Research, Customer Behavior

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