Manager Customer Analytics

Boston, Massachusetts
US$115000 - US$140000 per year

Manager, Customer Analytics
Biotech
Boston, MA
$115,000 - $140,000

Are you passionate about joining a company who use data and analytics to develop first-class technology to improve people's lives? A rapidly growing analytics center of excellence who are disrupting the way they approach the market are looking for an experienced Manager, Customer Analytics with a strong background in predictive modelling, customer targeting and experience in the biotech, healthcare or pharma sector to join their team in Massachusetts. If you are statistically savvy and strategically minded with the ability to build predictive models such as CHAID, regression, propensity and decision tress, then this could be the next step in your career.

THE ROLE:

As a Manager, Customer Analytics you will be a core part of the analytics center of excellence, proactively involved in managing a wide variety of product, market, customer and innovation focused projects, performing highly statistical analysis in Python, R and SQL to understand how effective each product is for the business to optimize marketing spend, demographic coverage, product offering and health issues. You will be hands on in building the predictive models, as well as training and developing their statistical capabilities. Your main responsibilities will include:

  • Understanding all of the company's current product offerings, data capabilities and business objectives, analyzing a wide variety of data sources to ensure they are efficient, effective and optimizing customer targeting, market penetration and product usage using Python/R and SQL
  • Being consultative in mindset, making recommendations on how to improve performance, CRM, statistical methodologies and new product offerings to meet market demand, as well as areas of further exploration, providing thought leadership and innovative solutions
  • Working with teams across the business including Marketing, Product Sales and BI teams, as well as the wider Data Science and Engineering teams to ensure that the quality of the data and models are of the highest standard

YOUR SKILLS AND EXPERIENCE:

  • Degree educated (Master's preferred) in a numerical discipline such as Math, Stats, Economics,Computer Science or similar
  • Experienced in building predictive models including CHAID, segmentation, decision trees, Cluster, Factor, Survival models in R/SAS/Python as well as strong SQL coding background. Experience with syndicated data sources highly desirable
  • Proven experience in building and maintaining relationships, as well as delivering strategic insights and recommendations to C-Level stakeholders
  • Project management capabilities, with a strong business acumen and background in healthcare, claims, health management, biotech, or pharma essential.

BENEFITS:

As a Manager, Customer Analytics, you can expect to earn up to $140,000 (depending on experience), plus competitive benefits.

HOW TO APPLY?

Please register your interest by sending your resume to Jenni Kavanagh via the Apply link on this page

KEYWORDS:

Biotech, Life Sciences, Healthcare, Pharma, Python, Syndicated, Primary Research, Secondary Research, SQL, R, Market Mix Modelling, Multi-Touch Attribution, Regression, Propensity, Subscription, Health, Claims, Online, Strategy, Client facing, Recommendations, ROI, Campaigns, Forecasting, Product, Pricing, Promotion, Loyalty, Customer Engagement, Consultancy, Marketing Efficiency, Email Marketing, Conversion, Statistical Analytics, Churn, CHAID, Growth, CRM, Neural Networks, Decision Trees, Processing, Predictive Models, Survival, Cluster, Factor, xgboost

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84074/JK
Boston, Massachusetts
US$115000 - US$140000 per year
  1. Permanent
  2. Statistical Analyst

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