Manager CRM Strategy

Tampa, Florida
US$100000 - US$125000 per year

Manager CRM Strategy
Luxury Travel
Tampa, Florida
$100,000 - $125,000 + benefits

Are you a CRM expert, specializing in building first class teams as well as customer journeys through the use of omnichannel marketing data? If you are analytically minded, and have proven experience delivering insights and recommendations to C-Level stakeholders on how to personalize communications across all channels to enhance loyalty, then keep reading…

WHERE WILL YOU BE WORKING?:

A globally renowned luxury travel company is looking for an experienced CRM leader, specializing in integrating offline and digital campaigns to provide a first-class service to their customers, understanding their journey, and being responsible for designing and delivering the right channel and message to interact with their global customers to increase sales, frequency instore, basket size, ROI and impact retention of members.

THE ROLE IN MORE DETAIL:

This role requires a strong CRM, Personalization and Loyalty professional who is data-driven to lead a variety of stakeholders (both internally and externally) in their customer communications strategy. You will be responsible for building and growing a highly-skilled team who optimize multi-channel campaign data, analyzing performance and providing recommendations on future communications. This role requires you to work seamlessly with the other teams to contribute to the innovative and strategic approach and be responsible for the development and execution of direct marketing campaigns. You will:

  • Have a strong analytical mindset and be able to understand raw data to derive insights
  • Work closely with wider teams, including membership & loyalty, sales, brand planning and advanced analytics teams to understand their marketing objectives, and deliver insights into the customer journey
  • Utilize your campaign management skills to highlight performance, segments of the market to target and the success across multiple channels
  • Make recommendations on new ways to innovate communication strategies to capture a wider and more loyal audience to C-Level executives

YOUR SKILLS AND EXPERIENCE:

  • Strong experience in Campaigns/CRM/Loyalty, preferably within a Retail, Consultancy or Customer focused setting
  • Excellent project management and time management skills, as well as exemplary leadership capabilities
  • Solid understanding of CRM platforms such as Salesforce, ExactTarget etc and campaign automation such as Siebel, Unica or Marketo etc as well as Excel and SQL skills
  • Experience in providing strategic analytics and insights to stakeholders
  • Proven experience within a Marketing Communications and Strategy background
  • Data driven and the ability to take raw data and turn it into a customer story

BENEFITS:

As a Manager CRM Strategy, you can expect to earn up to $125,000 + competitive benefits (depending on experience)

HOW TO APPLY?:

Please register your interest by sending your resume to Jenni Kavanagh via the Apply link on this page.

KEYWORDS:

Manager, Leader, Team Manager, Strategy, CRM, Campaigns, Communication, Strategies, Insight, Analysis, Siebel, Unica, Excel, Campaign Management, Stakeholder Management, Luxury, SQL, CPG, Marketo, Salesforce, ExactTarget, Online, Analysis, Personalization, Loyalty, Membership, Agency, Consultancy, Retail, Telcom, Online

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64605/JK
Tampa, Florida
US$100000 - US$125000 per year
  1. Permanent
  2. Campaign Analayst

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