Associate Director Client Services

Chicago, Illinois
US$135000 - US$145000 per year

Associate Director of Client Services
CPG/Retail Consultancy
Chicago
$135,000 - $145,000

A globally renowned Retail Analytics Consultancy are looking for an Associate Director Client Services to come and join their team in the Greater Boston Area. If you are ambitious, want to join a centralized, data-driven organization and have a solid background in analyzing customer experience, brand perception and category management, then this could be the next role for you.

THE ROLE - Associate Director Client Services

As an Associate Director Client Services, you will be the face of this company to a globally renowned Retail client in the Greater Chicago Area. You will build out and manage a team of Merchandising, Consumer Insight and Category Managers and be involved in a diverse range of projects working on market segmentation, brand positioning/tracking and customer experience. You will be part of a collaborative team who have solid consumer insights, merchandising, category management and market research backgrounds, as well as technically strong in Excel, Tableau and IRI/Nielsen data, delivering key insights from your work to senior stakeholders.

You will:

  • Actively take a lead in understanding overall business goals and constraints across multiple teams internally, whether it be to understand brand performance, product assortment optimization, pricing/promotion planning or customer experience and persona across multiple channels, creating customer journey insights and a strategic roadmap
  • Be involved in the end-to-end solution design and delivery, working with internal teams to ensure that the quality of data received it of a high caliber, and helps to understand the motives behind customer behaviors, as well as brand measurement and optimize consumer shopping behaviors, loyalty and boosting sales/profitability
  • Manage a team focusing on competitor analysis, market segmentation, merchandising strategy and brand tracking/positioning for a diverse range of products globally, so need to be willing to learn and diversify across projects and markets
  • Responsible for visualizing the data outputs, building a strategic roadmaps that will help the business achieve its overall goals

YOUR SKILLS AND EXPERIENCE:

  • Degree educated in a relative discipline such as Psychology, Marketing etc with a strong business acumen
  • Background in CPG/Retail/Food Retail environment in a consumer insights, merchandising, category management or research field, leveraging data across multiple channels, as well as working with IRI and Nielsen data and vendors
  • Sound understanding of statistical techniques such as regression, correlation or segmentation analysis, and the importance of customer journey and brand tracking with sales and product performance
  • Ability to work in a fast paced, fluid environment, managing multiple projects simultaneously

THE BENEFITS

As an Associate Director Client Services, you can expect to earn up to $145,000 + competitive benefits

HOW TO APPLY

Please register your interest by sending your Resume to Jenni Kavanagh via the Apply link on this page

KEYWORDS:

Retail, Consultancy, Strategy, Merchandising, Shopper Insights, Consumer Behavior, Customer Experience, Research, Strategic, Analytics, NPS, Survey Design, Market Segmentation, Brand Positioning, Brand Tracking, Social Media, Digital, CPG, Persona, Audience Profiling, Product Performance, Tableau, Excel, Perception, Customer Journey, Shopper Insights, Buying Behaviors, Nielsen, IRI, Milward Brown, Vendor Management, Brand Measurement, Category Management

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47940/JK
Chicago, Illinois
US$135000 - US$145000 per year
  1. Permanent
  2. Customer Insight

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