Advanced Customer Analyst

Mansfield, Massachusetts
US$115000 - US$125000 per year

This vacancy has now expired. Please see similar roles below...

Advanced Customer Analyst
eCommerce
Greater Boston Area
$115,000 - $125,000 + benefits

Do you have a passion for working on advanced, customer focused analytics projects that are the first of their kind and are revolutionizing the way data can be used? If you are looking to join a rapidly expanding and data-centric eCommerce business, who are leveraging advanced analytics to predict customer purchasing and product engagement behaviors across multiple channels, then this could be the next step in your careers. A power house in understanding how customers behave, and fully committed to optimizing and utilizing their multi-channel data, this eCommerce company is looking for a data-driven individual with SQL skills, as well as R/Python and the ability to communicate with non-technical audiences to join a growing team in Greater Boston.

THE ROLE - Advanced Customer Analyst

As an Advanced Customer Analyst, you will play a very active leading role in understanding how customers interact with this eCommerce company's wide product portfolio across different channels, making recommendations on more efficient and effective campaigns that are targeted, specific, and are sent to the right audience at the right time. Your responsibilities will include:

  • Working with multi-disciplinary teams across the company to understand their business needs and what they would like to know about their existing customer base and product portfolio
  • Analyzing website and transaction data, product engagement performance and customer behaviors across multiple channels, performing deep dive analyses using SQL as well as R/Python to optimize customer experience and maximize spend and ROI across multiple channels
  • Understanding where customers have come from and what pages they have landed on, building A/B tests to maximize engagement and marketing spend
  • Delivering strategic insights and recommendations on your analysis to senior stakeholders and non-technical audiences, making recommendations on new products to add to the portfolio as well as how to improve customer experience

YOUR SKILLS:

  • Degree educated in a numerical discipline such as Math, Stats, Computer Science or similar
  • Strong skills in SQL, as well as R/Python skills for deep analysis highly desirable
  • Proven capabilities working in a customer focused environment whether B2B or B2C
  • Experienced in managing projects end-to-end, delivering insights and recommendations on your work to senior stakeholders

BENEFITS:

As an Advanced Customer Analyst, you can expect to earn up to $125,000 + competitive benefits

HOW TO APPLY:

Please register your interest by sending your Resume via the Apply link on this page

KEYWORDS:

SAS, SQL, R, Python, Retail, eCommerce, Product, Brand Portfolio, Customer, Marketing, Campaigns, Loyalty, ROI, Performance, Google Analytics, Tableau, A/B Test, , Customer Lifetime Value, Stakeholder Management, Insight, Analysis, Optimization, Innovation, Product Development, Business Intelligence, Advanced Analytics

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47767/JK2
Mansfield, Massachusetts
US$115000 - US$125000 per year

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