Senior Insight Analyst

SENIOR INSIGHT ANALYST

UP TO £55,000 + BENEFITS

LONDON

This fast-growing e-commerce company are looking for their next Senior Insight Analyst to define, drive and lead retention from the analysis of multiple channels. You will be looking to understand customer value, working in a flat structure to enhance customer retention.

THE COMPANY

As a Senior Insight Analyst, you will be working for a growing e-commerce company who are looking to understand and increase customer retention, whilst boosting overall customer value. This company has extremely large datasets, with an extensive customer base therefore you must be comfortable working with big data.

THE ROLE

As a Senior Insight Analyst, you will be working to optimise trading measurements by reporting on key growth drivers, delivering findings back to stakeholders. Part of your role will also involve providing insight regarding the effectiveness of marketing investment, as well as looking to lead thinking on pricing and promotional strategies.

More specifically, you can expect to be involved in the following:

• Conducting A/B tests on product, product features and CRM communications
• Regularly discussing your insights with stakeholders at all levels
• Challenging the team's analysis to get the best understanding and value from the individual channels
• Working with your colleagues to monitor and analyse how retention activity effects the current customer base
• Looking at customer retention strategies for both long and short-term

YOUR SKILLS AND EXPERIENCE

The successful Senior Insight Analyst will have the following skills and experience:

• Educated to a degree level in a STEM subject
• Strong analytical experience in a commercial environment, having worked with large datasets
• Proficiency in SQL
• Experience visualising data using Tableau (or similar)
• Excellent knowledge and understanding of how to run A/B tests - preferably across both products and CRM communications
• Experience working with customer data across multiple channels (mainly digital), looking at retention, and preferably acquisition too
• Experience working with operational teams, with significant ability to communicate insight to a non-technical background, including stakeholders at all levels
• Proven experience working towards commercial objectives

THE BENEFITS

The successful Senior Insight Analyst will receive a salary of up to £55,000 with an extensive benefits package. Further to this, this is an excellent opportunity to join a growing, collaborative environment giving the ability to have a large impact on the company.

HOW TO APPLY:

Please register your interest by sending your CV to Dylan Butcher via the Apply link on this page.