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Retention CRM Analyst
Greater Boston Area
If you have hands on experience in influencing and driving retention strategy, please keep reading! In this role, you will be understanding the customer's likelihood to renew their membership as well as developing innovative strategies on how to best retain and influence behavior during every step in the customer life cycle. You will act as the subject matter expert in this role and leading your team in this high impact project will be key!
My client is highly regarded retail company based in the greater Boston area. They are in need someone to lead the department in integrating membership strategy and to understand how to optimize their existing channels to amplify strategic opportunities for growth.
As a Retention CRM Analyst you will be a subject matter expert and leading your team in a proactive approach into tracking consumer trends and implementing membership strategy throughout the business. You will be:
YOUR SKILLS AND EXPERIENCE:
HOW TO APPLY:
Please register your interest by sending your CV to Sasha Baez via the Apply link on this page.
retail, retention specialist, greater Boston area, customer life cycle, marketing, campaign, retention strategy, behavior driven, SQL, Unica, Marketo, Eloqua, Excel, strategy, marketing strategy, customer behavior, insights, optimization, campaign performance, channel strategy, marketing automation, retention, A/B testing, optimization, stakeholders, consumer perspective
£30000 - £35000 per annum
This role offers the opportunity to work with one of the UK's leading banks. They have a massive data set with over 18million customers.
£50000 - £60000 per annum
City of London, London
This organisation is an agency who focus on data management and analytics.
£40000 - £50000 per annum
Targeting Manager role based in London using SQL, Python, and SAS, earning up to £50,000- apply here!
£40000 - £50000 per annum
SENIOR INSIGHT ANALYST £40,000-£50,000 LONDON
US$100000 - US$120000 per year + Benefits
You will be working cross functionally across different channels to oversee the deployment of data driven marketing using customer analytics.
With over 10 years experience working solely in the Data & Analytics sector our consultants are able to offer detailed insights into the industry.
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It’s that time of year again. Decorations are going up, the temperature is dropping daily, and the year’s biggest shopping weekend is upon us. Black Friday and Cyber Monday may have started stateside, but they’re now a global phenomenon. This year, in the UK alone, shoppers are expended to spend £8.57 billion over the four-day weekend. But, for retailers, this mega-event means more than a cash injection. In the world of Data, insights gained from shopping and spending habits during this period can dictate their product and pricing strategies for the next twelve months. So what is it, exactly, that we can stand to learn from the Black Friday weekend? THE GHOST OF BLACK FRIDAY PAST There are a few interesting takeaways from 2018’s Black Friday weekend that will likely impact what we see this year. Firstly, and perhaps unsurprisingly given that it’s a few years since the event has become omnipresent, spending only increased about half as much as initially predicted. There are a number of reasons for this, but cynicism plays a central role. More and more, consumers are viewing Black Friday deals with an element of suspicion and questioning whether the discounts are as good as they’re promoted to be. This, combined with other major annual retail events, such as Amazon’s Prime Day, means that this weekend no longer has the clout it once did. However, 2018 also saw marketers doing more to stand out against the competition. Many businesses have moved away from traditional in-your-face sales messaging and some are even limiting their Black Friday deals to subscribers and members. By taking this approach, their sales stand out from the mass market and can help maintain a level of exclusivity that could be jeopardised by excessive discounts. In addition to branding, marketers making the most of retargeting saw an even greater uplift in sale. Particularly when it came to the use of apps, those in the UK using retargeting saw a 50% larger revenue uplift than those who didn’t. So, having reviewed last year’s Data; what should businesses be doing this year in order to stand out? GETTING BLACK FRIDAY-READY WITH DATA Businesses preparing for Black Friday need to take into account a number of considerations involving both Marketing and Pricing. For the latter, Data and Predictive Analytics play a huge role in determining what items should go on sale, and what their price should be. Far from just being based on gut instinct or word-of-mouth, algorithms derived from Advanced Analytics inform Machine Learning models that determine what should be on sale, and for how much. These take into account not only how many of each discounted product need to be sold to produce the right ROI, but also what prices and sales should be for the rest of the year in order to make the sale financially viable. In terms of Marketing, Deep Learning techniques can be used to accurately predict Customer Behaviour and purchases. These predictions can then reveal which customers are likely to spend the most over the weekend, and which are likely to make minimal purchases. Marketers can then, in the lead up to Black Friday, target relevant messaging to each audience whether it be “get all you Christmas shopping in our sale” or “treat yourself to a one-off item”. By carefully analysing the Data they have available and reviewing the successes and failures of their Black Friday events, businesses can generate greater customer loyalty and improve their sales year-round. If you’re looking to build out your Marketing Analytics team or take the next step in your career, we can help. Take a look at our latest opportunities or get in touch with one of our expert consultants to find out more.
28. November 2019
We are thrilled to announce the launch of our 2019 UK, US and European Salary Guides. With over 3,000 respondents globally, this year’s guides are our largest and most insightful yet. Looking at your responses, it is overwhelmingly clear that the Data & Analytics industry is continuing to thrive. This has led to an incredibly active market with 77% of respondents in the UK and Europe, and 72% in the US, willing to leave their role for the right opportunity. Salary expectations remain high, although we’re seeing that candidates often expect 2-10% more than they actually achieve when moving between roles. Globally, we’ve also seen a change in the reasons people give for leaving a position, with a lack of career progression overtaking an uncompetitive salary as the main reason for seeking a change. There also remains plenty of room for industry improvement when looking at gender parity; the UK market is only 25% female and this falls to 23% in the US and 21% across the rest of Europe. In addition to our findings, the guides also include insights into a variety of markets and recommendations for both those hiring, and those seeking a new role. You can download your copies of the UK, US and European guides here.
10. June 2019