Head of Customer Analytics
London / £90000 - £120000
INFO
£90000 - £120000
LOCATION
London
Permanent
HEAD OF CUSTOMER ANALYTICS
UP TO £130,000
LONDON (HYBRID)
We are looking for an experienced, data-driven Head of Analytics to lead our efforts in leveraging customer insights in this retail business.
THE ROLE:
In this role, you will be responsible for collecting, analyzing, and interpreting customer data. You will need to develop a deep understanding of our customer base, identify patterns and trends in customer behavior, and make recommendations on how we can use these insights to improve our customer experience and increase sales. Their responsibilities will include:
- Overseeing a range of analytical projects in the customer analytics function
- Draw actionable insight from data, to make recommendations for the business with an understanding of churn, lifetime value and forecasting
- Working closely alongside the commercial, finance, marketing, and operations teams
- Work collaboratively with different facets of the business and key stakeholders
YOUR SKILLS AND EXPERIENCE:
The ideal Head of Analytics will possess the following skills and experience:
- An advanced degree in a field related to analytics, such as data science, analytics, or statistics
- Expertise in data-driven customer analytics
- Proven experience working with customer data
- A deep understanding of customer segmentation and developing customer personas
- Excellent communication and interpersonal skills
- The ability to work independently and collaboratively as needed
THE BENEFITS
The successful Head of Analytics will receive a salary up to £130,000 plus a substantial benefits package.
HOW TO APPLY:
Please register your interest by sending your CV to via the Apply link on this page.

SIMILAR
JOB RESULTS
Junior Econometrician
£30000 - £37000
+ Marketing & Insight
PermanentLondon
JUNIOR ECONOMETRICIAN
UP TO £37,000
LONDON
Harnham are working with a large media agency on a Junior Econometrician role! The salary for the role is £37k. If you have experience in Econometrics and building MMM models from scratch, and want to broaden your experience in this booming industry, apply below!
THE ROLE:
The Junior Econometrician will have the following responsibilities:
- Support Associate Director/ Director in day to day running of technical aspects of own projects.
- Be responsible for data processing on own projects and begin to take the lead in client analysis and reporting.
- Take a major role in a presenting the client presentation, showing confidence and understanding of their business and key concerns.
- Ensure our analytics are fully integrated across the entire client team in the agency.
- Coach and develop junior team member(s), where applicable, so they maximise their potential at the company.
YOUR SKILLS AND EXPERIENCE:
The Junior Econometrician will have the following skills and experience:
- An analytical mindset, able to approach issues and challenges from a variety of angles
- Highly numerate, with strong mathematical acumen
- Great written communication and presentation skills
- Experience in Market Mix Modelling
- Good knowledge of typical tools and techniques used in marketing analytics
- Advanced Excel and Power Point user
- Advanced Eviews or other statistical software package user
- Knowledge of programming language (e.g. R, Python) desirable
BENEFITS:
The successful Junior Econometrician will receive a salary up to £37,000 based upon experience. On top of this, the successful candidate will receive a great holiday allowance, a fantastic working culture, as well as other benefits.
INTERVIEW PROCESS:
The interview process has three stages and is as follows:
- Introductory/CV run-through interview
- Technical interview
- Task/Presentation interview
HOW TO APPLY:
Please register your interest by sending your CV via the Apply link on this page
Senior Research Analyst
£35000 - £45000
+ Marketing & Insight
PermanentLondon
SENIOR RESEARCH ANALYST
£30,000 – £45,000, PENSION, 25 HOLIDAY DAYS
LONDON – FULL-TIME OFFICE BASED
We are working with a rapidly growing start-up that focus on quantitative research projects, using their in-house program to conduct research and deliver insights to key clients. You’ll have the chance to work across quant and qual projects for clients across a range of sectors including Government, NGO, telecoms and FMCG.
THE ROLE:
The Senior Research Analyst will have the following responsibilities:
- Conduct and deliver quantitative and qualitative research projects
- Support customers using our platform
- Design and write decks, presenting insights to stakeholders
- Be a point of contact for clients throughout key projects
YOUR SKILLS AND EXPERIENCE:
The ideal Senior Research Analyst will have:
- Experience with quantitative market research
- Knowledge of the research project life cycle from start to finish, including delivering insight.
- Experience with R would be ideal.
- The ability to design and script surveys.
- Great communication and teamwork skills
- A background or interest in social research
THE BENEFITS:
- A salary up to £45,000k
- 25 holiday days
- Pension
- Flexible/hybrid working
- Flexible equity/salary
Please register your interest by sending your CV to Jack Gould via the apply link on this page.
Senior Insight Analyst
£30000 - £40000
+ Marketing & Insight
PermanentLondon
SENIOR INSIGHT ANALYST
£30,000 – £40,000
LONDON
This is a unique opportunity to join an incredible charity to help aid their success!
THE ROLE:
As a Data and Insight Analyst in this company, you will have the following responsibilities:
- Asses, combine and analyse muti-source data to efficiently test hypothesis and surface data led insights
- Develop and manage tailored data warehousing, structuring and analytical programmes to deliver strategic value to the Organisation
- Take responsibility for the maintenance and review of the data tool sets
- Assess and evaluate existing data processes as required to ensure best practice, accuracy, and efficiency
- Create compelling data driven narratives, tailoring delivery to the needs of stakeholder.
YOUR SKILLS AND EXPERIENCE:
The successful Data and Insight Analyst will have the following skills and experience:
- Abilities of questioning data of multiple-sources, formats and quality to answer strategic questions meaningfully
- Demonstratable ability to engage with stakeholders across a variety of platforms and formats
- Experience with Survey, Social Listening, Data Visualization and Analytics Platforms
- Demonstratable research experience, with an understanding of the principles of effective market research and behavioral understanding
- Experience with Scripting or Database tools such as SQL or Python will be very beneficial.
THE BENEFITS:
The successful Senior Insight Analyst will receive a salary of up to £30,000 – £40,000
HOW TO APPLY:
Please register your interest by sending your CV to Ryan Taber via the Apply link on this page.
THE INTERVIEW PROCESS:
- 1st stage virtual interview with the hiring manager to discuss the role, your experience, and your motivations (45 minutes)
- 2nd stage virtual interview with the hiring manager and a lead analyst in the team. Covering a project you’re proud of and your technical experience
Insight Strategist
£30000 - £35000
+ Marketing & Insight
PermanentLondon
INSIGHT STRATEGIST
£30,000 – £35,000
CENTRAL LONDON
I’m working with one of the largest UK advertising agencies who are offering an exciting new opportunity with a focus on social listening. You’ll have the chance to work across a range of clients within Finance, FMCG, retail and more! No two projects are the same and you’ll be working across both quant and qual projects, turning data into strategic insights.
THE ROLE:
The Insight Strategist will have the following responsibilities:
- Use the latest social listening tools to generate data and insights
- Work across ad-hoc quant and qual related projects
- Mentor more junior members of the team
- Present insights to clients and stakeholders
YOUR SKILLS AND EXPERIENCE:
The ideal Insight Strategist will have:
- Knowledgeable with social listening tools such as brandwatch, GWI, TGI
- Great communication skills
- Excellent analytical skills
- Agency experience would be ideal but not essential
THE BENEFITS:
- A salary up to £35,000k
- Pension
- Hybrid working
- Other company-related benefits
THE PROCESS:
- 1st Stage – Conversation with the hiring manager around your experience and the role
- 2nd stage – Data task with a presentation and some competency-based questions.

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