Technical Support Specialist

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London / £35000 - £45000 annum

INFO

Salary
SALARY:

£35000 - £45000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

Technical Support Specialist - Health Tech Start-Up

Location: Canary Wharf (In Office)
Job Type: Full-Time, Permanent

Are you a tech-savvy problem solver with a passion for health tech? An innovative health tech start-up is looking for a Technical Support Specialist to join their growing team!

This is a fantastic opportunity to be part of a company that's transforming healthcare through smart technology-streamlining operations, enhancing patient care, and driving better outcomes.

About the Role

As a Technical Support Specialist, you'll be the first point of contact for users experiencing technical issues. You'll troubleshoot problems, assist with software integrations, and collaborate with developers to ensure a seamless experience.

If you're a proactive individual with a strong technical mindset and excellent communication skills, this role is for you!

What You'll Be Doing:

✅ Providing first-line technical support via email, chat, and support portals
✅ Troubleshooting application issues, configurations, and basic technical errors
✅ Assisting in creating user documentation and training materials
✅ Testing new features before they go live
✅ Logging and tracking support requests using tools like YouTrack, JIRA, or similar
✅ Collaborating with the engineering and product teams to resolve issues
✅ Occasionally helping with user onboarding and training
✅ Reporting weekly progress to the Head of Innovation

What We're Looking For:

Must-Have:

  • 0-2 years of experience in technical support/helpdesk roles

  • Excellent communication skills - clear, concise, and customer-focused

  • A genuine interest in health tech and using technology to improve lives

Nice to Have:

  • A degree in Computer Science, IT, or related fields

  • Experience with ticketing/task tracking tools (YouTrack, JIRA, Zendesk, etc.)

  • Strong problem-solving skills with a logical, methodical approach

Why Join?

Work with cutting-edge health tech in an innovative start-up environment
Grow your career in a fast-paced and impactful industry
Join a passionate team dedicated to making a real difference

CONTACT

Michael Bellchambers

Senior Recruitment consultant

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