CRM MANAGER

CHESTER

UP TO £40,000

Do you believe variety is the spice of life? Do you want to have this cross into your role where no two days are the same? Passionate about nurturing junior team members to be the best they can be?
Have a read of this CRM Manager role!

THE COMPANY:

• This is a leading UK retail company that’s keen to best utilise their CRM systems and make the most across the customer journey.
• They provide a wide range of offerings to their customers, from coupons for savings to discounts at key times throughout the year.
• They are very fast-paced, trading by the hour and thus benefit from being on-site to work collaboratively and to respond to any changes at a moment’s notice.
• They’re now looking to have a new CRM Manager come in to help drive CRM best practice and nurture the junior CRM team.

WHAT WILL YOU GET TO DO?

You will be joining as a CRM Manager and direct line managing two CRM Executives. With no two days the same, you can expect plenty of variety, but in general, you will be:

• Creating and deploying effective customer campaigns across the omnichannel journey that help maximise revenue
• Understand the customer database, looking across customer acquisition, retention, engagement and churn
• Line managing two CRM Executives, helping to nurture their skills and oversee their development and growth
• Analysing campaigns to assess performance and success, applying what you learn to future campaigns and the marketing strategy

WHAT WE’RE LOOKING FOR IN YOU

You will be expected to have:

• Experience of at least mentoring and coaching to line manage in this role
• Previous CRM experience in an omnichannel setting, with particular strengths in email marketing
• Worked across core projects like customer segmentation, personalisation of campaigns, understanding the customer journey and different touch points
• A positive attitude and proactive work style, eager to get stuck in and take the initiative, showing the value of CRM to the business
• Salesforce experience would be preferred but open to other CRM systems

WHAT’S IN IT FOR YOU?

• Base salary up to £40,000
• Wider benefits package including pension, etc.
• Autonomy to make this role your own in an environment with no bureaucracy or red tape restricting your ideas!
• Opportunity to nurture junior CRM talent and positively impact colleagues, helping to support their growth and development
• Be empowered to make changes – the SLT wants to hear your ideas and suggestions, and they welcome the knowledge you could bring

HOW TO APPLY:

Please register your interest by sending your CV to Alanah Chambers via the Apply link on this page.

Please note:

• this role is only available to candidates with the existing full right to work in the UK, as the company is unable to provide sponsorship
• I am unable to respond to every applicant – if you do not hear from me in 7 days, please take it as you have been unsuccessful on this occasion

This role not the one for you? I have roles across Marketing & Customer Insight all over the north and midlands of England, so please get in touch with me to discuss other roles I’m covering to find your perfect next step!

Speech Recognition and Synthesis Engineer

Fully Remote

Full Time

$180,000 – $200,000

Overall, this role combines expertise in machine learning, NLP, audio processing, and software development to create and deploy speech-related technologies that bridge the gap between spoken language and text, providing valuable applications in various domains.

THE COMPANY

We are currently partnered with a leading tech company that is at the forefront of audio systems. This company partners with financial systems and providers, consumers, and insurers.

THE ROLE

• Develop, implement, and maintain speech recognition models and systems that can accurately convert spoken language into text. This involves using machine learning techniques like deep learning, recurrent neural networks (RNNs), and convolutional neural networks (CNNs).
• Collaborate with data scientists and speech data annotators to collect and preprocess large datasets of audio recordings and corresponding transcriptions.
• Fine-tune and optimize speech recognition models for different languages, accents, and dialects.
• Integrate the speech recognition system into applications, products, or services for various industries, such as transcription services, voice assistants, and automation.
• Develop and maintain text-to-speech synthesis models that can convert text into natural-sounding human speech.
• Utilize neural TTS architectures like Tacotron and WaveNet to generate high-quality speech audio.
• Customize TTS voices and styles to match the specific requirements of clients or applications.
• Ensure the produced synthetic voices are expressive, clear, and natural-sounding.
• Deploy speech recognition and TTS models into real-world applications or systems, such as voice assistants, IVR (Interactive Voice Response) systems, and transcription services.
• Optimize models for latency, accuracy, and resource efficiency to meet performance requirements.
• Troubleshoot and resolve any issues related to model deployment and integration.
• Stay up-to-date with the latest advancements in speech recognition and synthesis technologies.
• Collaborate with cross-functional teams to improve the overall user experience and functionality of voice-related applications.
• Conduct performance evaluations, collect user feedback, and make iterative improvements to the models.

YOUR SKILLS AND EXPERIENCE

A successful Senior Engineer within this role will likely have the following skills and experience:

• Bachelor’s or Master’s degree in computer science, electrical engineering, or a related field.
• Strong programming skills in languages such as Python, TensorFlow, PyTorch, or Keras.
• Proficiency in machine learning, deep learning, and natural language processing (NLP) techniques.
• Experience with speech recognition and synthesis libraries and tools.
• Knowledge of audio signal processing techniques is a plus.
• Strong problem-solving skills and attention to detail.
• Effective communication and teamwork skills.

HOW TO APPLY

Please register your interest by sending your resume via the Apply link on this page

Senior Analyst

Location: Orange County – open to remote

Salary: $130-140k base

Join this full service marketing agency that specializes in F2F marketing and sales campaigns as a Senior Analyst where you will lead analysis for multiple complex retail sales campaigns. This role requires excellent business analysis and operational skills, suiting somebody that loves to dig into the data and find growth opportunities.

KEY RESPONSIBILITIES – SENIOR ANALYST

• Take charge and orchestrate end-to-end analyses for intricate sales campaigns spanning multiple clients.
• Collaborate closely with clients to craft financial, sales, and operational targets that are laser-focused. Set KPIs that ignite ambition, and lead sales teams to surpass these targets through dynamic reporting and strategic analysis.
• Be the data miner extraordinaire! Uncover hidden opportunities for revenue growth and cost control. Dive deep into compensation structures and identify trends.
• Develop and deliver reports on Key Performance Indicators (KPIs) that support the sales executives
• Execute ad hoc analysis, provide quantitative data-driven recommendations
• Forge a partnership with the executive leadership team, providing them with regular updates on campaign performance
• Work independently to meet deadlines and show initiative by spearheading innovative projects.

SKILLS & QUALIFICATIONS

• A minimum of 5 years experience in an analytics position where you’re supporting multiple stakeholders and working with sales, operational, and finance data sets
• Bachelor’s degree in business, economics, finance or other related fields
• Expert Excel and Tableau skills are a must
• Salesforce experience is desirable
• Ability to break down complex analysis into easily digestible reports
• Entrepreneurial and ownership led mindset – you should be passionate about understanding how you can grow the bottom line through improving your campaign performance because of your curious and investigative approach to analysis
• Excellent communication skills and the ability to be client facing while interacting with C-Suite internally
• Great attention to detail and organizational skills

Senior Analyst, Operations Analytics

Location: Orange County – open to remote

Salary: $130-140k base

Join this full service marketing agency that specializes in F2F marketing and sales campaigns as a Senior Analyst where you will lead analysis for multiple complex retail sales campaigns. This role requires excellent business analysis and operational skills, suiting somebody that loves to dig into the data and find growth opportunities.

KEY RESPONSIBILITIES – SENIOR ANALYST, OPERATIONS ANALYTICS

• Take charge and orchestrate end-to-end analyses for intricate sales campaigns spanning multiple clients.
• Collaborate closely with clients to craft financial, sales, and operational targets that are laser-focused. Set KPIs that ignite ambition, and lead sales teams to surpass these targets through dynamic reporting and strategic analysis.
• Be the data miner extraordinaire! Uncover hidden opportunities for revenue growth and cost control. Dive deep into compensation structures and identify trends.
• Develop and deliver reports on Key Performance Indicators (KPIs) that support the sales executives
• Execute ad hoc analysis, provide quantitative data-driven recommendations
• Forge a partnership with the executive leadership team, providing them with regular updates on campaign performance
• Work independently to meet deadlines and show initiative by spearheading innovative projects.

SKILLS & QUALIFICATIONS

• A minimum of 5 years experience in an analytics position where you’re supporting multiple stakeholders and working with sales, operational, and finance data sets
• Bachelor’s degree in business, economics, finance or other related fields
• Expert Excel and Tableau skills are a must
• Salesforce experience is desirable
• Ability to break down complex analysis into easily digestible reports
• Entrepreneurial and ownership led mindset – you should be passionate about understanding how you can grow the bottom line through improving your campaign performance because of your curious and investigative approach to analysis
• Excellent communication skills and the ability to be client facing while interacting with C-Suite internally
• Great attention to detail and organizational skills

Technical Product Manager – Health Tech

Location: Palo Alto, CA – HYBRID

Salary: $150-175k base + 10% bonus

Opportunity to shape the future of healthcare by leading the development of innovative AI-powered products at a cutting-edge health tech startup. They’re paving the way for a transformative era of hyper-personalized patient care through cutting-edge predictive AI and generative AI technologies.

This AI-focused healthcare startup is pioneering a new era of hyper-personalized patient care. Recently funded, they are rapidly expanding their product team to transform primary care through predictive health AI. They are looking for a Technical Product Manager with Health Tech experience to work directly with the VP of Product to shape the product vision for the company.

KEY RESPONSIBILITIES – TECHNICAL PRODUCT MANAGER:

• Collaborate closely with clients, end-users, and stakeholders to gather comprehensive product requirements and translate them into detailed specifications, user stories, and acceptance criteria
• Develop and maintain forward-thinking product roadmaps that align timelines, milestones, and priorities across the organization
• Work cross-functionally with engineering, design, marketing, and sales to ensure smooth end-to-end product development and launch
• Provide technical leadership on choices relating to architecture, technology selection, design patterns, and development practices
• Conduct in-depth market analysis to identify healthcare tech trends, opportunities, and competitive threats that inform product strategy
• Champion user-centered design by gathering feedback through usability testing
• Define and monitor key performance indicators to enhance products through data-driven optimization
• Oversee testing and validation efforts including user testing, A/B tests, and collaboration with QA to meet quality and performance standards

SKILLS & QUALIFICATIONS:

• 3-5 years as a Technical Product Manager in healthcare technology
• Proven track record delivering innovative health tech products
• Strong technical background in healthcare data, analytics, and AI
• Excellent communication, collaboration, and cross-functional team skills
• Experience with agile development processes

HOW TO APPLY:

Please register your interest by sending your resume to April Pilon via the Apply link on this page.

SENIOR DIGITAL CONSULTANT

£55,000, PENSION, 25 HOLIDAY DAYS

LONDON

We are working with a global research agency, who conduct exciting research projects for their clients, focusing largely on the FMCG and retail sectors. They’re looking for a Consultant for their digital analytics to team who can come in and make an immediate impact, manging junior team members in the process.

THE ROLE:

The Principal Consultant will have the following responsibilities:

• Playing a lead role in the development and mentoring of junior team members
• Establishing and nurturing client relationships
• Ability to manage multiple senior stakeholders.
• Managing and leading consulting projects to a high standard
• Generating and presenting strategic insights to

YOUR SKILLS AND EXPERIENCE:

The ideal Principal Consultant will have:

• Experience leading and delivering projects.
• The ability to generate insights from analysis and datasets
• Knowledge of quantitative and qualitative methodologies
• Knowledgeable with social listening tools such as brandwatch or other digital tools e.g. GA
• Excellent communication skills

THE BENEFITS:

• A salary up to £55,000k
• 25 holiday days
• Pension
• Flexible/hybrid working

Please register your interest by sending your CV to Jack Gould via the apply link on this page.

SENIOR SALESFORCE DEVELOPER

MANCHESTER (hybrid)

£65,000 – £75,000 + benefits

Got expertise in Salesforce development and looking for a new challenge? Eager to work cross-functionally in an agile way to deliver a new platform? Then this could be for you!

THE COMPANY – WHO ARE YOU JOINING?

This financial services company looks to support smaller and medium-sized businesses, offering savings and lending capabilities to their clients. Looking to shake up the banking world, this company has invested in a new platform within Salesforce and so is looking for a team of Senior Developers to support the Technical Leads in developing the platform.

WHAT WILL YOU GET TO DO?

You will be responsible for the following:

• Understanding the platform as a product and therefore its roadmap, from what needs to be designed and built, to rolling this out and maintaining software applications within the platform.
• Be a technical expert on the platform, remaining hands-on and utilising your technical knowledge, while working with wider stakeholders and external consultancies to facilitate their usage of the platform.
• Build out and maintain the platform from a technical perspective and helping usage around the business.
• Ensure the company’s software and documentation meet expected standards.

WHAT DO THEY EXPECT FROM YOU?

The ideal Salesforce Engineer will have the following skillet:

• Expertise and a deep understanding of Salesforce architecture and skews, including its limitations and best practice
• Maintained technical skills and the ability to use these when required, including hands-on skills with Apex, SFDX, Lightning components
• Previous experience having worked on a large-scale Salesforce implementation project
• Excellent communication skills for liaising with stakeholders and agencies
• Experience from the financial services/banking sector in order to understand stakeholder requirements and industry-niche knowledge would be excellent, but not essential

THE BENEFITS

• A base salary up to £75,000 DOE
• % bonus and pension contributions
• Hybrid working – 2 days a week in the Manchester office, with quarterly trips to the London HQ
• A business supportive of mental well-being, offering fixed working hours and various services to support your health and lifestyle
• A company that prioritises staff satisfaction for retention, encouraging loyalty through promotions, progression and acknowledgement of achievements

HOW TO APPLY

If you are interested in this opportunity, then please submit your CV to Alanah Chambers.

Please note:

• this role is only available to candidates with the existing full right to work in the UK, as the company is unable to provide sponsorship
• I am unable to respond to every applicant – if you do not hear from me in 7 days, please take it as you have been unsuccessful on this occasion