Senior Customer Analyst

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Birmingham / £50000 - £60000 annum

INFO

Salary
SALARY:

£50000 - £60000

Location

LOCATION

Birmingham

Job Type
JOB TYPE

Permanent

SENIOR CUSTOMER ANALYST

£50,000 - 60,000

BIRMINGHAM

An opportunity to take on and own customer analytics in a rapidly growing team within a high growth and exciting health and beauty brand!

THE COMPANY

A rapidly growing retailer within health and beauty, they are developing new products and now want to heighten their data capabilities and know their customers even better than before!. This role allows you to access the latest tools, training and development but also be part of and impact the vast growth within the organisation!

THE ROLE

As the Senior Customer Analyst, you will lead on insight generation into who the customers are and how to better improve their experience. More specifically you will have to:

  • Own customer analytics within the brand and be the go to person for all things customer!
  • Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention
  • Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience
  • Provide insights to senior stakeholders across the business on who the customers are and how you can engage them
  • Run a series of A/B tests to understand the customer journey and decrease drop off

YOUR SKILLS

The successful candidate will have the following skills and experience:

  • An expert in SQL and A/B testing
  • Good knowledge of customer analytics and KPI's such as CLV, retention and loyalty
  • Confident providing insights to high level senior stakeholders and conveying complex tech terms in digestible jargon

THE BENEFITS

£50,000 - 60,000 annual salary, competitive benefits and flexible working.

HOW TO APPLY

Please register your interest by sending your CV to Gerard Matthews via the apply link on this page.

CONTACT

Gerard Matthews

Senior Recruitment Consultant

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