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Customer Selections and Analytics Team Lead

Location: Midlands – Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP

The Company

A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among the top UK companies for customer experience and employee engagement.

This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects.

The Role

As Customer Selections and Analytics Team Lead, you’ll lead the planning and delivery of all customer selections and campaign evaluation activities. You’ll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs.

This is a hands-on leadership role with strong stakeholder management focus. You’ll work across Financial Services, Personal Lines, and Commercial Lines, translating campaign briefs into technical requirements and ensuring seamless delivery across DM, email, and digital channels.

You’ll collaborate with campaign analytics and A/B testing specialists, helping design experiments and evaluate ROI. The role involves supporting transformation projects including migration to a new customer data platform and rollout of a new CRM tool (Dotdigital).

Key Responsibilities

Strategic Planning & Stakeholder Management

• Work with stakeholders to understand campaign plans, continuously creating and updating plans for all selections and evaluation
• Prioritise work, communicating effectively with the team and ensuring campaigns are delivered on time to quality standards
• Become subject matter expert for campaign brief and evaluation processes

Campaign Delivery & Technical Oversight

• Oversee customer selections and campaign evaluation, ensuring campaigns use relevant data and advanced statistical techniques
• Translate briefs into technical requirements, selecting target audiences based on behavioural data
• Join data from multiple sources (CRM, transactional systems, engagement events) and use APIs to connect to marketing automation platforms
• Design and implement QA processes ensuring regulatory requirements are met

Team Leadership & Development

• Lead, manage, motivate and develop six direct reports
• Lead daily scrums, ensuring team members are comfortable with pipelines and escalating issues
• Work with SMEs to ensure clear view of required skills with development plans in place
• Coach and guide team members, supporting continuous learning

Data & Insight Strategy

• Build detailed understanding across datasets to become SME for sourcing, analysing and delivering customer data
• Ensure campaigns utilise data effectively, taking forward-looking view on future integrations and tools
• Build reporting capability to track team effectiveness and deliverables

Projects & Continuous Improvement

• Support Financial Services platform transition, gaining access to more granular customer data
• Help deliver migration to new unified customer data platform
• Explore customer behaviour and product engagement, operationalising insights into revenue-driving campaigns
• Continuously develop knowledge to remain up to date with technology and methods

Skills & Experience

Essential:

• Advanced SQL experience (SQL Server, Oracle, PostgreSQL)-hands-on technical leadership role where SQL is used daily
• Previous line management experience-formal or informal leadership of analysts or campaign specialists
• Strong experience in customer selections, audience targeting or campaign analysis
• Experience planning and delivering campaigns and evaluation across multiple channels
• Strong experience providing data insights to aid strategic decision-making with clear stakeholder communication
• Experience with data visualisation tools (Power BI, Tableau, Qlikview)
• Ability to coach and guide others in complex subject matter
• Excellent communication skills with ability to flex style according to stakeholder requirements

Desirable:

• Experience working to agile methodologies and sprint basis
• Experience with marketing automation platforms (Unica, Salesforce Marketing Cloud, Dotdigital)
• Background in insurance, financial services, or regulated industries
• Experience with APIs to connect data sources to CRM platforms
• Exposure to A/B testing or campaign evaluation
• Familiarity with customer data platforms (CDPs)

What’s on Offer

• Salary up to £60,000 + 17.5% annual bonus
• Hybrid working: 1 day per week in office
• Strong learning and development focus with clear internal mobility across Data Science, Customer Analytics and Digital teams
• Supportive culture with exposure to senior stakeholders and high-impact projects
• Genuine progression opportunities within hub-and-spoke model
• Stable employer consistently ranked among UK’s best for customer satisfaction and employee experience
• Access to cutting-edge data platforms and tools

Interview Process

1. Single-stage interview (in-person or remote)
2. Includes advance SQL test (sent out beforehand)
3. Meet with Customer Selections and Analytics Manager and senior stakeholders

How to Apply

Send your CV to Mohammed Buhariwala at Harnham or connect on LinkedIn.

Keywords

Customer Selections, Campaign Analytics, Team Lead, CRM Manager, SQL, Marketing Automation, Financial Services, Insurance, Data Analytics, Leadership, Campaign Delivery, Customer Segmentation, Multi-channel Marketing, Midlands, Hybrid

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Research Director – Quantitative

Salary: Up to £80,000
Location: London, UK – Hybrid, ~4 days per week

Are you a senior, hands-on quantitative insight leader who thrives on turning data into strategic stories?
A creative consumer consultancy, is seeking a Research Director – Quantitative to join their agile, senior-led team. This is a high-impact role blending project leadership, client engagement, and business development, giving you the chance to shape and grow the consultancy’s quantitative capability.

What You’ll Do

• Lead end-to-end quantitative research projects across trackers, ad hoc studies, innovation, pricing, segmentation, and brand evaluation.

• Analyse data in-house using Q or similar tools and deliver actionable insights to senior stakeholders.

• Support new business through proposal development, pitch contributions, and expanding client relationships.

• Drive team collaboration, process improvement, and mentoring as the quantitative function grows.

What We’re Looking For

• Proven experience delivering quantitative research from design to insight.

• Strong client management and storytelling skills for senior stakeholders.

• Proficiency in Q or similar analysis software.

• Commercially aware, proactive, and comfortable in a fast-moving, creative environment.

• Bonus: experience with qualitative research, multivariate analysis, AI tools, forecasting, or behavioural insights.

Why Join?

• Work with high-profile clients including FMCG, travel, spirits, and media.

• Lead and shape the quantitative arm of a thriving consultancy.

• Hands-on, senior-led, collaborative, and creative culture.

• Flexible hybrid setup in central London.

Hiring Timeline: Interviews underway, target hire by January 2026.

If you’re a curious, smart, and proactive insight leader ready to deliver real commercial and strategic impact, apply today.

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Senior Insight Analyst – £55,000 + Benefits

Remote (UK-Based)
Modern BI Stack | Data Transformation | Commercial Insight

Are you a commercially minded analyst who loves turning complex data into actionable business insight?
Our client – a leading UK distributor and supplier of industrial products – is undergoing a major data transformation and is seeking a Senior Insight Analyst to help drive smarter, data-led decisions across the business.

This is a fantastic opportunity to play a key role in shaping how data supports pricing, profitability, and operational performance within a dynamic, product-heavy environment.

The Role

As Senior Insight Analyst, you’ll sit within a forward-thinking transformation team, working closely with senior stakeholders across sales, marketing, finance, and supply chain.

You’ll analyse performance across thousands of SKUs and customers, deliver pricing and margin insights, and help build the foundations of a modern, connected BI environment under Microsoft Fabric.

This role is ideal for someone who enjoys blending commercial thinking with technical analytics – not just reporting numbers, but understanding the why behind them.

What You’ll Be Doing

• Lead analytical work across pricing, rebates, and margin performance, helping identify where value is gained or lost.

• Deliver actionable insights across sales, marketing, finance, and supply chain.

• Partner with ecommerce teams to improve visibility of digital performance and customer behaviour.

• Support key data integration and transformation projects within the Microsoft Fabric environment.

• Translate large datasets into clear, commercial recommendations for senior stakeholders.

• Contribute to key strategic initiatives, including price, volume, and mix analysis and margin optimisation.

Tech Environment

Core Skills: SQL (essential), Power BI (advantageous)
Platform: Microsoft Fabric (mid-implementation)
Languages: Python (pandas/numpy – desirable, not essential)
Other: Salesforce & Google Analytics exposure beneficial

About You

• Proven experience as an Insight Analyst, ideally in wholesale, distribution, or another product-heavy industry.

• Strong knowledge of pricing, rebates, and margin analysis.

• Excellent SQL skills and analytical problem-solving capability.

• Commercially aware – able to tell stories with data and influence decisions.

• Confident communicator who can engage across multiple business areas.

• Naturally curious, proactive, and adaptable in a fast-changing environment.

Why Apply?

• Join a business at the heart of a major BI and data transformation.

• Blend commercial strategy with technical analytics.

• Work within a supportive team driving real change and visibility.

• Exposure to Microsoft’s modern Fabric BI stack.

• Flexible, fully remote working with occasional collaboration days in the Midlands.

If you’re passionate about using data to drive profitability and operational excellence – and want to make a real impact within a modern, evolving BI landscape – apply in confidence today.

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Senior Email Marketing Manager

Up to £50,000 | Hybrid – 3 days a week in London

Are you a hands-on email marketer who loves leading from the front? This is a fantastic opportunity to take ownership of email strategy and delivery across multiple high-profile consumer brands within one of the UK’s leading property groups.

The Opportunity

We’re looking for a Senior Email Marketing Manager to lead a growing team and drive best practice across high-volume, multi-brand campaigns. You’ll play a key role in shaping customer journeys, optimising lifecycle activity and improving performance across every stage of communication.

What You’ll Do

• Lead and mentor a team of five across email strategy, delivery and optimisation

• Manage large-scale B2C campaigns across 80+ brands

• Oversee lifecycle, triggered and BAU email programmes across multiple platforms (Dotdigital, BriefYourMarket, XMPIE)

• Drive testing, segmentation and personalisation to improve engagement

• Report on campaign performance and present insights to senior stakeholders

• Maintain compliance and GDPR standards across regulated communications

• Champion continuous improvement and innovation, including automation and AI opportunities

About You

• Proven experience managing end-to-end email marketing in a fast-paced B2C environment

• Strong people leadership and mentoring skills

• Confident working with data and campaign analytics tools (Power BI or similar)

• Comfortable working across multiple brands and stakeholders

• Excellent attention to detail and copy accuracy

• Experience in regulated or compliance-heavy sectors preferred

• Hands-on and proactive, with a collaborative, in-office leadership style

The Details

• Salary: Up to £50,000

• Location: Hybrid – 3 fixed office days (Tues/Weds/Thurs) in London

• Team: 5 direct reports across senior and junior exec levels

Join a collaborative marketing team driving the next phase of digital and CRM transformation – shaping how millions of customers engage with one of the UK’s most recognisable property brands.

Find out more and apply via the link below.

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Senior Digital Product Analyst
Up to £65,000 + Benefits
Oxford Circus – 4 days a week in-office (including Mondays & Fridays – no flexibility)

We’re working with a major UK retail group that’s rapidly expanding its brand portfolio and investing heavily in digital transformation. They’ve recently migrated to Google Cloud Platform and are continuing to build out a robust Analytics function.

As part of this growth, they’re hiring a Senior Digital Product Analyst to join their Product Analytics team. This is a high-impact role focusing on digital journey analysis, site performance, and optimisation opportunities across a diverse retail portfolio.

You’ll need:

• Proven experience in digital/product analytics – not marketing-focused

• Strong SQL & BigQuery skills

• GA4 (or Adobe Analytics) expertise

• Comfort working with GTM/implementation teams

• Some A/B testing exposure

You’ll report directly to the Analytics Lead, within a growing and well-supported data team. If you’re keen to drive change and own the end-to-end product analytics process in a fast-moving retail environment – this is for you.

Interview process:

• 30-min intro interview

• Technical screen with Analytics leadership

• Final on-site with task + key stakeholders – quick turnaround

Apply now to be part of a business that’s scaling fast, with data at the heart of its strategy.

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SEO Manager – Digital Agency – £50-55k – x2 days a week in London

I’m supporting an award-winning digital agency that partners with some of the UK’s best-known names in hospitality and entertainment. They’re seeking a SEO Manager to lead on strategy, delivery and team management across key client accounts.

This role would suit a senior SEO expert who’s confident managing both content and technical SEO, enjoys working cross-functionally, and keeps ahead of the curve with the latest developments in AI and search.

The role:

• Develop and execute comprehensive SEO strategies

• Lead on technical SEO audits, content optimisation and keyword research

• Guide clients on AI-driven changes in search and optimisation for AI Overviews

• Manage and mentor a small remote SEO team

• Act as the voice of SEO across the agency, including client presentations and new business pitches

The ideal candidate:

• 5+ years’ SEO experience (agency experience preferred)

• Strong understanding of both technical and content SEO

• Confident communicator with excellent client-facing skills

• Interested in the evolving relationship between SEO and AI

Benefits:

• 25 days’ holiday + wellbeing budget

• Vibrant, supportive agency culture

If you’re a strategic SEO leader who wants to shape high-profile campaigns and work with exciting UK brands, get in touch for a confidential chat.

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Senior Analyst
Location: London – 3 days per week
Salary: Up to £85,000

A private equity-backed company in the green tech space is looking for a Data Scientist / Analytics professional to join a growing team. This is a hands-on role with real ownership, helping the business turn large volumes of data into actionable commercial insights.

What You’ll Do:

• Work closely with the Head of Analytics to deliver actionable insights across the network of charging points

• Analyse customer behaviour, usage patterns, and operational data to inform strategy and growth

• Build statistical models for segmentation, regression, predictive modelling, and forecasting

• Support pricing and revenue optimisation initiatives, including dynamic pricing strategies

• Query and process large datasets coming from multiple real-time sources

• Translate complex analysis into clear recommendations for non-technical stakeholders

What You’ll Need:

• Strong SQL and Python skills; experience in AWS environments is a plus

• Solid statistical analysis background (segmentation, regression, forecasting)

• Hands-on, adaptable, and comfortable in a smaller, fast-moving team environment

• Excellent communication skills and ability to take ownership of projects

• Experience delivering actionable insights rather than exploratory or purely machine learning work

Interview Process:

1. Remote competency interview and CV review

2. Face-to-face interview with testing component (details to be confirmed)

Find out more and apply via the link below.

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Digital Product Lead

Hybrid – 4 days in Central London
Up to £80,000 + Bonus
Urgent Hire | High-Impact Role | Performance-Driven Team

THE COMPANY

This is a global organisation scaling fast, backed by significant investment and operating in a marketing-led, data-first model.

They’re restructuring digital from the ground up-bringing in top-tier talent, overhauling platforms, and investing in AI, CRM, CRO, and SEO to build out a world-class digital experience across their web infrastructure.

If you’re used to high performance, fast decisions, and real commercial ownership-this is your arena.

THE ROLE

As Digital Product Lead, you’ll own the strategy, performance, and roadmap of a newly centralised web platform (Drupal CMS), serving as the digital heartbeat of a multi-brand global business.

This isn’t just about keeping the lights on-this is your product. You’ll connect content, CRM, CRO, SEO, and AI innovation into one high-performing, scalable digital ecosystem.

Think:
End-to-end product leadership
AI experimentation with real budget
CRM + CRO integration
UX and conversion at the core
Global scale, local delivery

This is not a delivery or project role-it’s a strategic digital product position in a business that genuinely values performance, conversion, and measurable outcomes.

WHAT YOU’LL BE DOING

• Drive the product roadmap for a global digital platform (Drupal)

• Lead performance-focused UX, SEO, and CRO initiatives

• Connect CRM campaigns, enrolment journeys, and retention efforts into one seamless experience

• Experiment with and scale AI-powered tools across web and marketing ops

• Own uptime, security, scalability, and GDPR compliance

• Manage agency relationships and ensure ROI-driven output

• Work closely with data, performance, and content teams to continually optimise

YOUR EXPERIENCE

• Proven experience in digital product leadership (web/product/CRM/CRO/SEO)

• Can lead cross-functional teams without needing to be hands-on

• Commercial mindset-focused on performance, not just delivery

• You think like a product owner and act like a performance marketer

• Passionate about AI innovation (no need to be a technical expert)

• Bonus if you’ve worked in fast-growth, multi-brand, or PE-backed environments

WHAT’S IN IT FOR YOU?

✅ A product role with real strategic ownership
✅ Exposure to AI adoption and platform innovation
✅ Leadership visibility in a performance-led, marketing-first business
✅ Opportunity to make global impact from day one

Find out more and apply via the link below.

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Product Manager

12-Month Fixed Term Contract
Hybrid – 3 days per week in Watford
Up to £60,000 + bonus

A large, well-established organisation is looking for an experienced Product Manager to join its growing team. The company is undergoing an exciting period of transformation – expanding its product range, enhancing customer engagement, and delivering more innovative, experience-led offerings to its audience.

You’ll join a collaborative and creative product function, managing a portfolio of interactive products from concept through to launch. This is a hands-on role where you’ll help shape new ideas, work closely with external partners, and ensure the delivery of engaging, compliant, and high-quality products.

What you’ll be doing

• Manage the full product lifecycle for multiple projects – from ideation and concept development through to delivery and optimisation.

• Work closely with internal teams and external suppliers to ensure smooth, on-time launches.

• Balance new product development with iterative improvements to existing offerings.

• Support and mentor junior team members, helping to build capability across the function.

• Contribute to broader innovation initiatives, exploring new features, mechanics, and player experiences.

What we’re looking for

• 3-4+ years’ experience in Product Management, ideally within gaming, iGaming, or entertainment.

• Experience working on interactive or instant win-style games is highly desirable.

• Strong understanding of creative and technical delivery processes.

• Proven ability to manage multiple products concurrently in a fast-paced, cross-functional environment.

• Excellent communication and stakeholder management skills.

• A proactive, adaptable mindset with the ability to think both creatively and commercially.

Nice to have:

• Experience with regulated or compliance-driven industries.

• Exposure to licensed or partnership-based product development.

• Previous mentoring or line management experience.

Why join?

This is a great opportunity to be part of a forward-thinking business that’s driving innovation and change. You’ll have ownership of your roadmap, the freedom to contribute ideas, and the chance to make a visible impact across a range of engaging products.

Find out more and apply via the link below.

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Senior Commercial Data Analyst
Location: London (Hybrid, 1-2 days per week)
Salary: £42,700-£53,700 + annual bonus

A global media and entertainment business is looking for a Senior Commercial Data Analyst to own analytics within a cross-functional team. This role blends technical capability with commercial thinking, supporting senior stakeholders across multiple regions and business lines.

What You’ll Do:

• Act as the go-to data expert for commercial teams, partnering with finance, sales, marketing and strategy

• Build dashboards and reporting tools (Power BI or similar) and support the rollout of a new BI platform

• Translate complex data into actionable commercial recommendations across pricing, product and market performance

• Connect data from multiple systems (CRM, finance systems, web analytics, etc.) to create a single source of truth

• Analyse deal value, product performance, customer behaviour and digital/content trends

• Support budgeting, forecasting and wider commercial planning

• Build automated reporting and enable self-serve analytics across the business

Example Projects:

• Migrating legacy reports into a modern BI platform and improving reporting structures

• Analysing financial, customer and digital data to inform commercial strategy for new product or venue launches

• Implementing forecasting and predictive analytics within dashboards

• Supporting CRM and commercial system integrations and helping drive adoption across global teams

• Creating reporting frameworks from scratch to track market trends, revenue performance and customer engagement

What You’ll Need:

• 3-5 years’ experience in analytics or commercial insights

• Strong SQL skills; Python experience desirable

• Experience building dashboards in Power BI, Tableau or similar, with end-to-end ownership

• Strong understanding of relational data structures and data modelling

• Confident communicator able to translate data into commercial action for non-technical stakeholders

• Proactive, curious, and comfortable operating as the sole data specialist in a team

Ideal Backgrounds:
Digital, media, retail, FMCG, tech or similar, ideally from smaller or growing data teams.

Interview Process:

1. Initial conversation (CV anonymised)

2. Technical task

3. Task presentation to commercial stakeholders

4. Final interview with senior leadership

Find out more and apply via the link below.

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Analytics Manager

London (Hybrid – 2 days in office, Tuesdays required)
Up to £90,000 base salary

An established data and analytics provider within the FS and property sector is looking for an Analytics Manager to lead and deliver high-impact client-facing projects. Sitting at the intersection of data, product, and commercial teams, this role offers the opportunity to influence strategic decision-making across some of the UK’s most prominent banks and mortgage lenders.

You’ll manage a small team of analysts while staying close to delivery – combining technical expertise with business insight to shape how financial institutions use housing market data to drive smarter lending decisions.

Key Responsibilities

• Team Leadership: Mentor and support 2-3 analysts; oversee workload and ensure high-quality output

• Client-Facing Analytics: Present insights directly to clients, translating complex data into strategic value

• Cross-Functional Collaboration: Work with product, commercial, and presales teams to develop tailored solutions

• Strategic Thinking: Stay ahead of market trends and customer challenges to guide analytics direction

• Project Delivery: Lead the end-to-end delivery of analytics projects across multiple stakeholders and timelines

• Innovation Support: Help evolve the product set through insight-led thinking across financial services use cases

What We’re Looking For

• 5-7 years’ experience in analytics, ideally within financial services, credit risk, mortgages, or related sectors

• Proven experience mentoring or managing analysts (or strong readiness to step into a team lead role)

• Strong technical toolkit: SQL, Python, and Excel proficiency

• Skilled communicator – confident presenting to both technical and non-technical audiences

• Experience working with or alongside banks, lenders, or credit decisioning teams

• Highly numerate, creative problem solver with strong business acumen

Nice to Have

• Exposure to property, housing, or mortgage markets

• Experience in a fast-paced, collaborative environment

• Interest in combining product thinking with data analytics

• Ability to manage multiple projects and stakeholders

• Strong presentation skills and a curious, solutions-driven mindset

Why Apply?

• Strategic, visible role with direct impact on how financial clients use data

• Competitive salary up to £90,000

• Hybrid working – 2 days/week in the London office (Tuesdays required)

• Work within a high-calibre analytics team under supportive leadership

• Be part of a mission to simplify and modernise property data in financial decisioning

Interview Process

1. Initial interview (30-45 mins) – with Analytics Leadership

2. Task stage – demonstrate analytical thinking and communication

3. Final round – culture fit and stakeholder interaction
   One stage may take place in person at the London office (London Bridge), where possible

Ready to shape the future of data in property and financial services? Apply now to join a high-performing team that blends deep analytics with real-world impact.

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Data Product Manager – AI / ML Platform (Fully Remote, UK)

Salary: £100,000 + benefits
Location: Fully Remote (occasional meet-ups in London)
Type: Permanent | Individual Contributor

We’re partnering with a market-leading AI-driven search intelligence company helping global enterprise brands optimise paid search performance and gain competitive insight through large-scale data and machine learning.

As a Data Product Manager, you’ll take ownership of the company’s data platform and ML ecosystem – shaping how massive-scale datasets (hundreds of millions of data points) power predictive models, data quality, and AI-driven insights.

The Opportunity

You’ll drive the roadmap and vision for a modern data platform underpinning core AI products, collaborating closely with data engineering and data science teams. This is a hands-on product role – ideal for someone who thrives at the intersection of data, ML, and product strategy.

Focus areas:

• Data integrity, scalability, and cost efficiency

• Managing complex data workflows and ML pipelines

• Ensuring model quality and performance

• Partnering cross-functionally across engineering, science, and product

Tech Stack: Spark, Cassandra, Redshift
AI / ML Use Cases: Predictive click models, data quality optimization, GenAI search applications

What You’ll Bring

• 5-10 years’ experience overall, with 3+ years in data engineering or data science

• Proven experience managing large-scale data platforms or pipelines

• Strong understanding of ML workflows and data architecture

• Product mindset – comfortable owning discovery, roadmaps, and delivery

• Excellent communicator – able to present technical concepts clearly to non-technical audiences

• Experience in SaaS, digital, or tech product environments

(Please note: This role is not suited to project managers or senior people managers – it’s a highly collaborative IC role.)

Why Apply?

You’ll join a collaborative, data-focused product team that values ownership, transparency, and smart execution. You’ll have a genuine opportunity to influence the evolution of an AI platform used by leading brands worldwide.

Next Steps:
If you’re a technically credible Product Manager passionate about data and ML – and ready to own a data platform roadmap in a high-impact environment – we’d love to hear from you.

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