Head of Customer Insight

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London / £70000 - £90000 annum

INFO

Salary
SALARY:

£70000 - £90000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

Head of Customer Insight

Up to £90,000

Hybrid - London

A great opportunity to join a leading gambling and entertainment company as their Head of Customer Insight

THE COMPANY

The business is one of the world's leading gambling and entertainment companies with multiple brands across the globe and over 30,000 employees worldwide. Having now undergone a major organisation the business has split into it's physical gaming business and a separate Core Digital area, which houses all the business's online functions.

Within Core Digital, sits a Customer & Marketing Insight team which you will be joining as the Head of Customer Insight. As the Head of Customer Insight, you'll play a pivotal role in driving the businesses online success by leveraging research, data and analytics to gain a deeper understanding into customer behaviour, preferences and trends - all of which will be done whilst building out your own team

THE ROLE AND RESPONSIBILITIES

  • Lead the development and execution of customer insight strategy
  • Lead customer research and analysis to support strategic commercial propositions across all product verticals
  • Build and lead a high-performing customer insights team
  • Take ownership of customer segmentation models to better understand and target customers across all products
  • Use data analysis to influence commercial, marketing and product strategies to enhance customer acquisition and retention
  • Use advanced analytics tools and techniques to analyse large datasets and driving actionable insights, whilst also coaching the team on best practice

YOUR SKILLS AND EXPERIENCE

  • Strong background in marketing/customer analytics and market research
  • Proven track-record in driving and implementing business strategy
  • Strong background in leading and managing teams

THE BENEFITS

  • Up to £90,000 + bonuses
  • Hybrid
  • London

HOW TO APPLY

If interested in this role please send your CV to Jordan Victor via the Apply Link below

CONTACT

Jordan Victor

Client Consultant

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