Customer Success Lead – Qual & AI

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City of London / £55000 - £65000 annum

INFO

Salary
SALARY:

£55000 - £65000

Location

LOCATION

City of London

Job Type
JOB TYPE

Permanent

CUSTOMER SUCCESS LEAD - QUAL & AI

UP TO 65K

CENTRAL LONDON

If you're looking to work with innovative research techniques and work closely with AI in your qualitative research within a fast-paced, scale-up agency, this role is for you.

THE ROLE

  • Taking over the ownership of AI chatbots & client experience
  • Working closely with developers for product improvements
  • Upselling and cross-selling the company's AI products, growing accounts and winning new business
  • Running qual projects with existing clients
  • Expanding this area in the future and hiring

ABOUT YOU

  • Expert in qual research
  • Experience running focus groups, interviews, ethnography, message testing, and segmentation
  • Thrive in fast environments
  • Have an interest to go above and beyond a traditional Qual researcher
  • Be passionate about new developments in technology, research, and AI
  • Have a desire to do sales and move into a growth role (if not from a sales background)
  • Minimum 4 years experience

TO APPLY

Please register your interest by sending your CV to Roshni Baillie at , or via the Apply link on this page.

CONTACT

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