Customer Journey Mapping

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Redditch / £400 - £450 day

INFO

Salary
SALARY:

£400 - £450

Location

LOCATION

Redditch

Job Type
JOB TYPE

Contract

Job Title: Customer Journey Specialist

Location: Hybrid role - 3 days a week in Redditch office

Contract: 5 months

Rate: £450 per day (Outside IR35)

About the Role:

I am seeking a highly skilled Customer Journey Specialist to join a team in Redditch for a 5-month contract. This role offers a daily rate of £450 and falls outside IR35. As a Customer Journey Specialist, you will play a pivotal role in enhancing the customer experience by analysing and optimising every touchpoint in the customer journey.

Key Responsibilities:

  • Map and analyse the customer journey to identify pain points and opportunities for improvement.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure a seamless customer experience across all channels.
  • Utilise data and customer feedback to drive continuous improvement initiatives.
  • Monitor and report on key performance indicators related to customer experience.

Requirements:

  • Proven experience in customer journey mapping and analysis.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Familiarity with customer experience tools and software.

Please reach out to Grace McCrudden for more information




CONTACT

Grace McCrudden

Recruitment Consultant

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