Customer Insight Manager

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Birmingham / £45000 - £55000 annum

INFO

Salary
SALARY:

£45000 - £55000

Location

LOCATION

Birmingham

Job Type
JOB TYPE

Permanent

Customer Insight Manager

Location: Birmingham, 2 days per week on-site

Salary: Up to £55,000 plus excellent benefits

About the Company:

Join one of Europe's most renowned financial insitutions, currently undergoing a significant transformation to enhance data utilization across internal teams. They are seeking a Customer Insight Manager to lead this initiative and focus on analytics. This role reports to the Head of Customer Insight and Analytics.

Job Responsibilities:

As a Customer Insight Manager, your key responsibilities will include:

  • Analyzing the 'what' and 'why' of customer analytics
  • Working on predictive and prescriptive analytics projects
  • Managing a small team of analysts, so prior managerial experience is preferred
  • Conducting hands-on analytics with customer data using SQL/Python
  • Tracking and analyzing customer journeys

Skills and Requirements:

  • Experience in the banking industry
  • Management and mentoring experience
  • Proficiency in SQL
  • Experience with Tableau or other data visualization tools (preferred)
  • Experience with SAS

Interview Process:

  • Stage 1: 30-minute interview with the hiring manager
  • Stage 2: 1.5-hour on-site case study and competency questions

How to Apply

To register your interest, send your CV to Daniel Abbasi via the apply link on this page.

CONTACT

Daniel Abbasi

Recruitment Consultant

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