Customer Insight Analyst

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City of London / £40000 - £45000 annum

INFO

Salary
SALARY:

£40000 - £45000

Location

LOCATION

City of London

Job Type
JOB TYPE

Permanent

CUSTOMER INSIGHTS ANALYST

CENTRAL LONDON 2/3 DAYS A WEEK

UP TO £45,000

Harnham is working with a leading housing company to find a new Customer Insights Analyst! In this role, you will be responsible for developing customer experience insights to improve customer satisfaction across the business, truly changing lives with the impact of the insights gathered.

THE COMPANY

The company provides affordable homes across the country, and they are eager to improve the customers' experience. They're unique in their approach; they're a for profit housing provider with the investor side and housing association side working together towards a shared goal. It is a fast-paced environment with all sides trying to do right by the customers.

THE ROLE

In this role, the successful candidate will work with the Senior Insight Manager to deliver insights directly to the Chief Customer Officer, as well as teams across the business. They will:

  • Script and administer surveys
  • Design questionnaires
  • Liaise with different teams to understand their objectives
  • Pull a story from the data to deliver actionable insights

ABOUT YOU

The ideal candidate for this position will:

  • Have 4-5 years experience in research
  • Have strong experience with qualitative research
  • Be passionate about customer satisfaction
  • Be comfortable using Qualtrics, Power BI, Microsoft Dynamics, and Excel

TO APPLY

Please register your interest in this role by submitting your CV to Roshni Baillie through the Apply link on this page

CONTACT

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