Client Services Manager, New Business

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City of London / £50000 - £60000 annum

INFO

Salary
SALARY:

£50000 - £60000

Location

LOCATION

City of London

Job Type
JOB TYPE

Permanent

Harnham is working with a market research consultancy to find a New Business Development Manager to sell their product and subscription service to new clients.

ABOUT THE COMPANY

The client is a research agency with a market-leading self-serve digital research technology platform. This platform offers digital research tools such as survey programming, insight communities, online qual, project management, reporting & analysis, and text analytics. They have a vast client base that spans a range of industries, and the the job here is to keep that client base growing.

ABOUT THE ROLE

In this role, the successful candidate will be responsible for:

  • Developing and leading client relationships to ensure renewal of subscriptions, credit usage and upselling, and achieving growth targets
  • Delivering on KPIs for accounts in your portfolio to ensure targets are met
  • Reviewing meetings, creating roadmaps, and strategy reviews
  • Setting up and leading on account review meetings to identify and pursue cross-sell and upsell opportunities to enable portfolio growth
  • Collaborating with the Product Services Team, Research Team, and IT Team to improve the platform feature set and user experience to optimize retention
  • Being supportive of the development of the platform within the company, bringing new ideas from knowledge of the marketplace.

ABOUT YOU

The ideal candidate will;

  • Have a minimum of 5 years experience working in client development, account management, or sales within the research technology, SaaS, or insights industry
  • Have an entrepreneurial spirit and a drive for sales
  • Hava a deep understanding of research software and/or audience businesses, with knowledge of both the subscription and renewal models
  • Be a relationship builder with strong communication skills, excelling in influencing senior stakeholders
  • Prove new business development experience, taking a new relationship from delivery outreach, closing the business and developing the relationships
  • Be passionate about driving results with a customer-centric approach

TO APPLY

Please register your interest by sending your CV to Roshni Baillie via the Apply link on this page.

CONTACT

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