Customer Insight Analyst

CUSTOMER INSIGHT ANALYST

£35,000-£42,000 + BENEFITS

LONDON

THE COMPANY

This well-known women's clothing brand are looking for a Customer Insight Analyst to help improve their understanding of their customer base, and create more personalised promotional strategies. Over the past year this company has achieved growth across all of its UK, EU and North American markets, and is now looking to increase their marketshare from a demographic perspective.

THE ROLE

The successful Customer Insight Analyst will be involved in the following:

• Analysing CRM data from a variety of sources; such as online traffic, e-mail, print media and paid social/paid search
• Helping them better understand their customer's onboarding journey and purchasing behaviours
• Providing insights that shape crucial marketing decisions
• Taking ownership of a geographical market from an analytical perspective
• Working closely with stakeholders to help build an analytics roadmap going forward

YOUR SKILLS AND EXPERIENCE

The successful Analyst will have:

• Good working knowledge of SQL and Excel
• Solid commercial experience, preferably in a retail or ecommerce environment
• Knowledge of Power BI or a similar data visualisation tool (e.g. Tableau or Looker)
• Proven experience of providing insights from customer data
• Excellent communication skills and the ability to translate your findings effectively to non-technical audiences
• The ability to work both independently, and cross-functionally across the business

THE BENEFITS

• A competitive salary of up to £42,000
• A opportunity for ownership and autonomy in the workplace
• Flexible working hours and working arrangements

HOW TO APPLY

Please register your interest by sending your CV to Georgina via the Apply link below