WEB PRODUCT MANAGER

UK REMOTE

£45,000 + BENEFITS

Skilled at managing websites as a product for a business?
Keen to share your knowledge with a business to help them improve their customer offerings?
This could be your next exciting step!

THE COMPANY:

This is a leading company for leisure activities, holidays and entertainment. With household names as part of their brand, they’re now looking to revamp their website bookings to attract more customers and ensure they get the best break possible.

WHAT WILL YOU GET TO DO?

In this role, you will be joining the Optimisation team as well as reporting to the Technical Lead. You will get to work on:

• Optimising the booking engines on the website specifically for shorter term breaks
• Creating and rolling out the product roadmap for making improvements or rolling out new features and products
• Optimising the website to offer best user experience as well as convert more visitors to guests
• Improving pricing models alongside the Pricing team
• Conducting a/b tests to optimise performance and development of features

WHAT WE’RE LOOKING FOR IN YOU

• Previous experience across product management, product development, or technical project management
• Previously worked on a website as a product, or be a website wizard!
• Excellent communication and stakeholder engagement skills
• Worked on product roadmapping and optimisation
• Tech: preferably used Google Analytics and an a/b testing tool

WHAT’S IN IT FOR YOU?

• Base salary of £45,000
• Bonus
• Remote working from the UK – you can head to the London HQ if you wish, or the usual requirement would be once a quarter
• Get to revamp the customer experience for the biggest leisure entertainment provider in the UK!

HOW TO APPLY:

Please register your interest by sending your CV to Alanah Chambers via the Apply link on this page.

Please note:

• this role is only available to candidates who can give evidence of full right to work in the UK
• the company is unable to provide sponsorship now or in future
• this role is to be UK-based
• due to volume of response, I am not able to respond to every applicant. If you do not hear back within 7 days, please take it as you have not been successful at this time

This role not the one for you? I have roles across Marketing & Customer Insight all over the north and midlands of England, so please get in touch with me to discuss other roles I’m covering to find your perfect next step!

CUSTOMER EXPERIENCE INSIGHT ANALYST
NORTH WEST ENGLAND (remote first)
£45,000 – £50,000 + BENEFITS

A unique opportunity to join this leading construction company that’s championing sustainability, paving the way for a better future, and using data to drive what they do! Their CX program is essential for them to make a positive difference to their customers.

THE COMPANY

This is a global construction business that is now using new technology to change and transform the industry they work in, combatting climate change and having sustainability as a top priority. They have different business pillars and big plans to fully digitalise their business, so with a growing analytics team, it’s all about using insight to drive new changes!

WHAT WILL YOU GET TO DO?

Coming in and joining the Digital team, you can expect to work alongside a variety of team members while reporting to the Senior Analyst in the team. Your role will involve:

• Analysing complex customer data sets from different sources, understanding things like demographics for segmentation, behaviour and trend analysis
• Focus on the CX program, which covers a variety of businesses within the group
• Looking at customer experience data, NPS scores and understand the drivers behind these
• Digging deep into this data to find and then share actionable insight and recommendations with stakeholders
• Conducting driver analysis to find what is driving customers and their feedback, what are their motivations, their reasons for their scores.

WHAT ARE WE LOOKING FOR IN YOU?

Essential:

• An experienced insight analyst who can hit the ground running, having previously worked within customer analytics and with customer experience data
• Experience working across survey analysis and NPS data of customer feedback
• Statistical knowledge for handling and/or modelling different data sources across customer, CX, CRM and finance
• Excellent communication skills for liaising with stakeholders across the group, potentially even up to C-suite.

Desirable:

• Experience working with Python/R so that when the business is ready to get into more advanced analytics and statistical modeling, you can be the go-to person for this knowledge and skillset, and take ownership of this trajectory
• Excellent analytical skills with SQL for data work, able to code and manipulate complex customer data sets

WHAT’S IN IT FOR YOU?

• Salary up to £50,000 DOE + benefits
• Flexible hybrid working – this is a remote first role. Your manager will be based in Liverpool and the wider team is dotted across the North of England, so a presence here is desirable. The two main meeting hubs for the whole team are in North Wales and Ireland, but this is every 4-6 weeks and is expensed.
• A supportive team environment, heading onto courses together to continue your learning and development
• Future progression and a company that encourages promotion and internal movement! They love to see their staff grow and reach new heights.

HOW TO APPLY?

Please share your interest in this role by sending your CV to Alanah Chambers via the ‘Apply’ link on this page.