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Customer Analytics Manager

London
£70000 - £75000 per annum
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CUSTOMER ANALYTICS MANAGER
LONDON

Are you looking for an opportunity to challenge your skill set in a customer-centric company based in central London? You will opportunity to perform deep-dive advanced analytics using R or Python to predict customer behaviour. In addition, you will take on direct management of 3 analysts.

THE COMPANY

This is an opportunity to work for a leading insurance tech company who are doing things differently within the industry. They encourage a collaborative working culture in a laid back newly furbished data & analytics center of excellence which really helps to push the boundaries. The flat structure means you will get lots of exposure to engage with C level stakeholders and really get to see the impact of your analysis across the business.

THE ROLE

  • Working closer with wider analytical and commercial teams including product and marketing
  • Developing predictive models using R or Python to predict how customers interact with their primary products
  • Identifying opportunities for product cross-sell and upsell
  • Optimising customer targeting strategies
  • Communicating key insights to non-tech audiences including C level stakeholders
  • Working on key personalisation, customer lifetime value analysis and churn analysis projects
  • Direct line management of 3 analysts

YOUR SKILLS AND EXPERIENCE

  • 2:1 Degree in statistics, mathematics, computer science or related field from a leading university
  • Expertise in SQL and R or Python
  • Advanced knowledge of statistical analysis to predict customer behaviour
  • Experience in a commercial role with a keen focus on customer insight
  • Expert communication skills with the ability to communicate to non-tech audiences including internal and external stakeholders
  • Direct line management experience

THE BENEFITS

  • Healthcare, Pension, generous holiday allowance
  • Fantastic training opportunities learning from some of the best in the business

HOW TO APPLY

Please register your interest by sending your CV to Richard Jones via the Apply link on this page

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90612
London
£70000 - £75000 per annum
  1. Permanent
  2. Customer Insight

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Harnham blog & news

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National Storytelling Week: Telling A Story Through Data

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04. February 2021

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The Dialogue: The Importance of Location Intelligence

For the latest episode of The Dialogue, Associate Director Talitha Boitel-Gill sat down with Alistair Dickinson from Location Intelligence platform Mapsimise about their platform, CRM in general, and how to get Data Vis to work for you. Here's what we learnt: - Location marketing provides the ability to understand customer Data in much more detail by breaking things down by region and area. - By taking this approach, businesses are able to tailor their marketing in a much more specific way.  - Particularly with local lockdown restrictions in place across the UK, this allows businesses to better plan their local strategies.  - The way Analytics has evolved has meant that Data Vis skills are more important than ever.  - Is is essential that those working in this space are able to create Data Visualisations that allow them to explain findings to non-technical stakeholders in a clear way.  - In particular, the ability to overlay different types of Data can allow a broader understanding of the market.  - CRM systems need to be implemented properly, with good Data, in order to be valuable. Only about 10-15% of businesses do this.  - Businesses need to understand their customers now more than ever, and a strong CRM is a great foundation for this.  - Because the Location Intelligence space is set to grow rapidly, businesses will be looking for more and more insight from specialists in this field.  - There is lots of great Open Source Data available for free. Geoawesomeness provide lots of learning and free materials. The UK Government's Geospatial Commission also provides access to lots of free public Data.  - Those looking to get in to this area don't necessarily need a STEM degree, just a passion for Data and the motivation to upskill in their spare time. - And much, much more.  You can watch the full conversation below. If you're looking for a new opportunity, take a look at our latest roles or get in touch with one of our expert consultants to find out more. 

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