Customer Analyst

£40000 - £45000 per annum + Benefits


UP TO £45,000 + BENEFITS


This leading online fashion retailer is looking for their next Customer Analyst to work across all of their global markets, within a large data team of all disciplines. As a Customer Analyst you will be making sure that this company retains it's prestigiousness from both new and existing customers, whilst ensuring the brand stands out from its competitors staying ahead of the trends.


As a Customer Analyst in this company, you will be working in the wider analytics team that covers four key areas. Working across all of their global markets, this is a fantastic opportunity to help drive optimisation and growth by delivering customer-based insights and strategies whilst working in the companies fast-paced environment.

This companies existing love for fashion coincides with empowering individuality, and as a Customer Analyst you will be driving both strategic and tactical needs whilst growing your technical skills amongst a team of talented analysts.


As a Customer Analyst sitting in the wider marketing analytics team, you will have an outstanding opportunity to help take the business to the next level. To be successful, you will be highly numerate and be excited to solve problems involving big data, numerical interpretation, consultation of marketing leads, and translation of insights into real solutions based on the company's objectives.

As a Customer Analyst in this company, some of the challenges you may face are dealing with data quality and dealing with ambiguity of project scoping. Sitting in the wider marketing analytics team, you will be working on areas such as channel analytics, customer analytics and reporting solutions to key stakeholders such as the Head of Loyalty and CRM.

More specifically you can expect to be involved in the following:

  • Analysis that drives strategic decisions
  • Understanding and report on the drivers of business performance
  • Advocating test and learn
  • Creating hypotheses and assumptions, quantifying and challenging throughout


The successful Customer Analyst will have the following skills and experience:

  • Experience working with Customer Data
  • Working ability to work with both SQL and Excel
  • Knowledge of Python, R or similar is desirable
  • High attention to detail with confidence in dealing with ambiguity
  • Good problem-solving skills whilst being proactive, approachable and flexible
  • Excellent written and verbal communication skills
  • Success in providing analytics in areas such as customer insights, CRM analytics, channel analysis, attribution, etc.


The successful Customer Analyst will receive a salary of up to £45,000. In addition to this, they shall receive an extensive benefits package of 24 days holiday + bank holidays, birthday off, site discounts, cycle to work scheme, pension scheme, childcare vouchers as well as both private medical and dental insurance.


Please register your interest by sending your CV to Dylan Butcher via the Apply link on this page.

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