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Customer Analyst

London
£40000 - £50000 per annum
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CUSTOMER ANALYST

LONDON

£40,000-£50,000 +BONUS +BENEFITS

THE COMPANY

This role offers the ability to work with one of the leading retail brands focusing on providing insights and commercial recommendations across loyalty.

THE ROLE

As a Customer Analyst, you will sit in the Customer Insight team. Some of your main responsibilities will be:

  • Deliver actionable insight by performing analytics to measure, interpret and predict business trends.
  • Work with teams across the business to deliver best-in-class insight whilst demonstrating an analytical approach and understanding of the customer.
  • Contribute to the production of regular actionable insight packs into Food management and Leadership teams.
  • Perform additional ad-hoc analysis.

YOUR SKILLS AND EXPERIENCE

A successful Customer Analyst will have:

  • Degree level or higher in a numerate subject.
  • Excellent interpersonal and communication skills, able to proactively network across functions and influence at all levels.
  • Expert in SQL and then a data visualisation tool.

THE BENEFITS

  • A salary of £40,000-£50,000.
  • Comprehensive bonus and benefits package.
  • Strong career progression opportunities.

HOW TO APPLY

Please register your interest by sending your CV to Lydia via the apply link on this page.

Apply Save job
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Harnham blog & news

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National Storytelling Week: Telling A Story Through Data

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The Dialogue: The Importance of Location Intelligence

For the latest episode of The Dialogue, Associate Director Talitha Boitel-Gill sat down with Alistair Dickinson from Location Intelligence platform Mapsimise about their platform, CRM in general, and how to get Data Vis to work for you. Here's what we learnt: - Location marketing provides the ability to understand customer Data in much more detail by breaking things down by region and area. - By taking this approach, businesses are able to tailor their marketing in a much more specific way.  - Particularly with local lockdown restrictions in place across the UK, this allows businesses to better plan their local strategies.  - The way Analytics has evolved has meant that Data Vis skills are more important than ever.  - Is is essential that those working in this space are able to create Data Visualisations that allow them to explain findings to non-technical stakeholders in a clear way.  - In particular, the ability to overlay different types of Data can allow a broader understanding of the market.  - CRM systems need to be implemented properly, with good Data, in order to be valuable. Only about 10-15% of businesses do this.  - Businesses need to understand their customers now more than ever, and a strong CRM is a great foundation for this.  - Because the Location Intelligence space is set to grow rapidly, businesses will be looking for more and more insight from specialists in this field.  - There is lots of great Open Source Data available for free. Geoawesomeness provide lots of learning and free materials. The UK Government's Geospatial Commission also provides access to lots of free public Data.  - Those looking to get in to this area don't necessarily need a STEM degree, just a passion for Data and the motivation to upskill in their spare time. - And much, much more.  You can watch the full conversation below. If you're looking for a new opportunity, take a look at our latest roles or get in touch with one of our expert consultants to find out more. 

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